Question
Reply
 
Honor Student
jefftaylor001
Posts: 4
Member Since: ‎01-15-2013
Message 1 of 28 (3,091 Views)

HP envy M6 and Pavilion G6 - empty optical drive randomly accessed

Just bought new Envy M6-1184 and Pavilion G6-2288. Both have Windows 8 and AMD A10 processors.

Both of these (and one that was returned) show the same annoying symptom. It occured right out of the box after Windows 8 was set up.

 

Every few minutes the empty cd/dvd optical drive gets accessed, making that clicking noise as it tries to spin up.

On the Envy, I disabled the drive and this did not occur in the hour that I used the laptop.  As soon as I enabled it again, the random accessing started again.  It occurs approximately every 10 minutes or so.

 

Is there a program or app that is accessing the drive every so often? I have not installed any new apps or programs as yet.

Could it be a bad Windows 8 driver?

 

Please help. With this happening on 3 laptops, I can't be the only one noticing this.

Distinguished Professor
Kyle_W
Posts: 4,755
Member Since: ‎04-26-2011
Message 2 of 28 (3,059 Views)

HP envy M6 and Pavilion G6 - empty optical drive randomly accessed

Have you tried updating the BIOS on these notebooks? There may be a fix in a BIOS update to resolve this issue.
-------------How do I give Kudos? | How do I mark a post as Solved? --------------------------------------------------------
Signature
Honor Student
jefftaylor001
Posts: 4
Member Since: ‎01-15-2013
Message 3 of 28 (3,056 Views)

Re: HP envy M6 and Pavilion G6 - empty optical drive randomly accessed


Kyle_W wrote:
Have you tried updating the BIOS on these notebooks? There may be a fix in a BIOS update to resolve this issue.

Thanks for the suggestion. I did look at doing that, but the description of the changes for the latest bios update says "adds suppost for additional notebook models".  It didn't sound like there were major fixes in it.  So I was thinking, if it aint broke, dont fix it.

 

Is there a real chance that there is a fix in there? If so, I will try it.

Distinguished Professor
Kyle_W
Posts: 4,755
Member Since: ‎04-26-2011
Message 4 of 28 (3,045 Views)

HP envy M6 and Pavilion G6 - empty optical drive randomly accessed

It is very possible. I would always recommend having the latest BIOS installed. Another suggestion would be to download the HP Support Assistant. It can search for any available updates for the drivers on your notebook. Here is a link to it if you want to give it a shot: http://goo.gl/I0NRj
-------------How do I give Kudos? | How do I mark a post as Solved? --------------------------------------------------------
Signature
Student
sebabeda
Posts: 1
Member Since: ‎02-12-2013
Message 5 of 28 (2,958 Views)

Re: HP envy M6 and Pavilion G6 - empty optical drive randomly accessed

Hello, i have the same problem than you and i have the same computer. I return the computer three time and still have the problem! Please hepl me it's really annoying. And everything is up to date even the bios. Please find a solution!

Student
M_Mariano
Posts: 1
Member Since: ‎03-03-2013
Message 6 of 28 (2,898 Views)

Re: HP envy M6 and Pavilion G6 - empty optical drive randomly accessed

[ Edited ]

I have exactly the same problem with an Envy M6 1164-CA with AMD A8 processor. 

 

I keep the optical drive disabled most of the time, enabling it when I need to use it.

 

Hopefully this issue will be fixed soon.

Regents Professor
Cloud_Strider
Posts: 5,568
Member Since: ‎09-23-2010
Message 7 of 28 (2,845 Views)

Re: HP envy M6 and Pavilion G6 - empty optical drive randomly accessed

@M_Mariano,

 

Does the issue persist in Safe Mode with Networking?  I know this is a limited Windows environment and I don't expect anyone to work primarily in this environment.  Try to run in safe mode just long enough to verify if it happens or not in safe mode. 
This will help narrow the root cause of the issue.

 

This document details how to enter safe mode in Windows 8. 

 

 

 

 

 

 

 

Signature
↙-----------How do I give Kudos?| How do I mark a post as Solved? ----------------↓
Top Student
DjKosmit
Posts: 5
Member Since: ‎05-03-2013
Message 8 of 28 (2,625 Views)

Re: HP envy M6 and Pavilion G6 - empty optical drive randomly accessed

Has anyone solved the problem?

I have the same thing in the ProBook 4740s. My optical drive spinning up every 10 minutes :smileysad:

 

(OS Windows 7 Pro)

Distinguished Professor
anthony82
Posts: 2,800
Member Since: ‎02-19-2013
Message 9 of 28 (2,618 Views)

Re: HP envy M6 and Pavilion G6 - empty optical drive randomly accessed

Hello DjKosmit,

 

Your DVD drive will spin at random times.

 

Go to device manager, uninstall the DVD drive and restart the computer.

This will uninstall and reinstall the driver for the optical drive.

 

Do a hard reset.
Turn the computer off.
Remove the power cable and the battery.
Hold down the power button for 15 sec while booth power sources are removed.

This should reset the hardware in the computer.

As you turn it back on tap the F10 key. This will load BIOS setup utility.
Press F9 to load defaults.
Press F10 to save and exit.

When the computer boots back up, check to see if everything is working.

 

How long has this problem been happening?

What changed since it was working?

 

Please post your product and model number.

You can find this information by holding the FN key and pressing the ESC key.

 

Let me know how everything goes

Have a good day.

 

 

Top Student
DjKosmit
Posts: 5
Member Since: ‎05-03-2013
Message 10 of 28 (2,609 Views)

Re: HP envy M6 and Pavilion G6 - empty optical drive randomly accessed

[ Edited ]

I did what you said, but it did not help :smileysad:

 

I have this notebook for two weeks. My DVD drive spin every 10 minut everyday, every time i have power on my computer.

 

My product

HP Probook 4740s

S/N {Private Information Removed}

P/N C4Z46EA

 

P.S Sorry for my english im from Poland.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation