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Corporato
Posts: 1
Member Since: ‎06-25-2014
Message 1 of 2 (443 Views)

Hard Disk Error (3F1)

Hi, 

recently my HP laptop stopped working. It doesn't boot into Windows and gives me a Hard Drive error message. Detailed error would be Hard Disk 1 (3F1)

 

When I run the Hard Drive Extended diagnostics, the progress runs up to 20% and then fails. It still passes the Smart Check.

 

I have no idea what to do, could it be a motherboard connection problem or just the Hard drive? 

 

Hoping for suggestions, Corporato.

Retired
SuperMario1
Posts: 5,085
Member Since: ‎09-05-2013
Message 2 of 2 (382 Views)

Re: Hard Disk Error (3F1)

Hello Corporato,

 

Welcome to the HP Forums!

I understand there is an issue with the primary hard disk. The error indicates that the hard disk is failing. I would contact HP phone support for assistance.

 

You can utilize this website to learn how to contact HP appropriately, based on your region: Contact HP Worldwide

 

Please let me know if you have any other questions or concerns.

 

Mario

I worked on behalf of HP.
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