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GabrielR
Posts: 3
Member Since: ‎09-22-2011
Message 1 of 7 (1,672 Views)
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Hard Drive possibly failing...

I have a HP Pavilion dm4-1265dx that running Windows 7.

 

I bought this notebook back in January 2011. I really like this notebook. The last several months it's been running slower than usual and I had the Geek Squad run test to see if I have viruses or hardware problem. It didn't (according to them). So I took it home and reformatted the whole OS to start fresh and the problem continues. It runs slow.

 

I installed a hard disk analyzer and here is what comes back: 

HardDriveHealth1.png

 

 

HardDriveHealth2.png

 

When I click their link to get help here what it reads:

 

http://kb.acronis.com/content/11377?nocache=1

 

Should I replace my Hard Drive?

HardDriveHealth2.png

HardDriveHealth1.png

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DavidPK
Posts: 32,034
Member Since: ‎09-24-2010
Message 2 of 7 (1,643 Views)

Re: Hard Drive possibly failing...

Hi,

 

It does look like you will need to replace the Hard Drive as it appears to show there are increasing areas of the drive that can't be written to or read from - considering Hard Drives are relatively inexpensive, I would definetely suggest replacing it as soon as possible.

 

If you would like a guide on replacing this yourself ( it's a very straight forward process ), please let me know.

 

In the meantime, make sure to back-up your personal files straight away.

 

Regards,

 

DP-K

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GabrielR
Posts: 3
Member Since: ‎09-22-2011
Message 3 of 7 (1,639 Views)

Re: Hard Drive possibly failing...

THank you!

 

I have a one year manufactures warranty, I hope that my drive is covered.

 

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DavidPK
Posts: 32,034
Member Since: ‎09-24-2010
Message 4 of 7 (1,628 Views)

Re: Hard Drive possibly failing...

Hi,

 

Your Hard Drive is certainly covered and you can contact HP and arrange to have the drive replaced under warranty.

 

If you live in the US, contact HP Here.

 

If you are in another part of the world, start Here.

 

All the best,

 

DP-K



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****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Microsoft MVP - Microsoft Windows Expert - Consumer

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rose53144
Posts: 1
Member Since: ‎01-01-2013
Message 5 of 7 (297 Views)

Re: Hard Drive possibly failing...

I too was also told that my hard drive is in the process of failing and needs to be replaced. My Pavilion dv6 is only a few months old so it's under warranty too but my question is, what causes it to fail? I spent over $1,000 for a laptop that has only lasted a few months- and then had to spend the past month obtaining the Proof of Purchase for HP to show the warranty is current (which they now have done).

Do I send my laptop somewhere to have it fixed and how long does it take?

Top Student
sir_graf
Posts: 6
Member Since: ‎04-20-2012
Message 6 of 7 (276 Views)

Re: Hard Drive possibly failing...

Please, support guys, answer us, what is the reason of HDD failing in pretty new laptops?
I've got the same problem now with Probook 6560b bought in May 2012.

Honor Student
KatGV
Posts: 4
Member Since: ‎01-09-2013
Message 7 of 7 (28 Views)

Re: Hard Drive possibly failing...

I have this laptop dm4-1265dx that the hard drive gives a message that hard drive has serious errors and needs to replace, this laptop has other issues (hinge broken) also and I would like to sell it for parts.

 

It will not let me wipe the drive clean so If I remove the Hard drive and the memory cards is there anything to worry about with the people I sell it to getting my info??

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