Help with DVD/CD problem Laptop not recognizing DVD/CD (7591 Views)
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Honor Student
wkw67
Posts: 2
Registered: ‎06-08-2009
Message 1 of 6 (7,591 Views)

Help with DVD/CD problem Laptop not recognizing DVD/CD

I purchased an HP Pavillion DV6000 almost 2 years ago. I primarily use it to for emails and and storing pictures and what not. My husband has his own PC for his gaming and such. Anyway I purchased a game from the store and was going to play it on my laptop but the driver is not recognized by the laptop for some reason. I have downloaded other games that I have purchased to play and once i have beaten the game uninstall them. I went into my computer and it does not even show up as a recognizable drive. I have restarted and checked for updates to the driver but have had no luck. I am currently running Vista 64 as the operating system.

 

     These are the numbers on the tag on the bottom of the PC

    

           Model DV6500

 

           S/N: CNF7412LNP

 

           P/N: GS667UA#ABA

 

 Any help with getting/diagnosing problem is greatly appreciated.

Regents Professor
Kalt
Posts: 3,393
Registered: ‎11-19-2008
Message 2 of 6 (7,589 Views)

Re: Help with DVD/CD problem Laptop not recognizing DVD/CD

This is a known software issue and happens across the board will all computer manufacturers due to a conflict with media burning/ripping applications...

You can either run this file , go online to Microsoft's site for a fix, or manually fix it by following the instructions below:

Manually delete the registry entries

 

Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:

322756  (http://support.microsoft.com/kb/322756/ ) How to back up and restore the registry in Windows
Note Before you use this method, uninstall all CD or DVD writing or recording programs. Deleting the corrupted registry entries might cause problems with any other CD or DVD writing or recording programs that are installed on your computer. Uninstalling these programs before you start will help you avoid any problems that removing the registry entries might cause. You can reinstall these programs after the problem is resolved.

This method provides step-by-step instructions for how to use Registry Editor to delete the following corrupted Registry entries:
  • UpperFilters
  • LowerFilters

 

 

Step 1: Start Registry EditorStart Registry Editor
Start Registry Editor...type "regedit" into the run box on the start menu.

 

Step 2: Delete the UpperFilters registry entry

  1. In Registry Editor, expand My Computer, and then expand HKEY_LOCAL_MACHINE.
  2. Expand SYSTEM, and then expand CurrentControlSet.
  3. Expand Control, and then expand Class.
  4. Under Class, click {4D36E965-E325-11CE-BFC1-08002BE10318}.
  5. In the details pane of Registry Editor, on the right side, click UpperFilters.

    Note You may also see an UpperFilters.bak registry entry. You do not have to remove that entry. Click UpperFilters only.
    • If you see the UpperFilters registry entry in the details pane of Registry Editor, go to step 6.
    • If you do not see the UpperFilters registry entry, you still might have to remove the LowerFilters registry entry. To do this, go to "Step 3: Delete the LowerFilters registry entry."
  6. On the Edit menu, click Delete.
  7. Click Yes when you receive the following message:
    Are you sure you want to delete this value?
Step 3: Delete the LowerFilters registry entry
  1. In the details pane of Registry Editor, on the right side, click LowerFilters.

    Note You might see a LowerFilters.bak registry entry. You do not have to remove that entry. Click LowerFilters only.

    If you do not see the LowerFilters registry entry, unfortunately this content is unable to help you any more. Go to the "Next Steps" section for information about how you can find more solutions or more help on the Microsoft Web site.
  2. On the Edit menu, click Delete.
  3. Click Yes when you receive the following message:
    Are you sure you want to delete this value?
    The LowerFilters registry entry is removed.
  4. Exit Registry Editor.

Step 4: Restart your computer

Restart your computer. After you have done this, try to access the CD or DVD drive. If you can access the CD or DVD drive, and if you do not receive an error message, the problem is resolved. You can reinstall your CD or DVD writing or recording software.

Honor Student
wkw67
Posts: 2
Registered: ‎06-08-2009
Message 3 of 6 (7,563 Views)

Re: Help with DVD/CD problem Laptop not recognizing DVD/CD

thank you sooo mmuch! it worked! i did it manually after the link did not work and after i followed your instructions and restarted my computer there was my cd.dvd drive adn used it to install a new game then used my cd/dvd clens cleaner disk on it and they both worked perfectly!!!!!

THANK YOU SO VERY MUCH . I AM VERY GREATFUL.

Student
schmidty2225
Posts: 1
Registered: ‎11-13-2009
Message 4 of 6 (6,944 Views)

Re: Help with DVD/CD problem Laptop not recognizing DVD/CD

I attempted both of the fixes and neither work. The drive appears to spin up and i can open it ect. However no disk is being read and the device does not show in explorer or device manager. If you could help further please let me know i have a pavilion dv6000 and the drive appears to be functional but does not actually have any functionality.   P.s. Computer Science Major no need to dumb any info down when responding.
Honor Student
KristinKat
Posts: 4
Registered: ‎11-19-2008
Message 5 of 6 (6,892 Views)

Re: Help with DVD/CD problem Laptop not recognizing DVD/CD

I'm having the exact same problem. I tried the above Registry fix, and everytime I tried to restart, I got the blue screen of death. Finally, I had to restart with the Last Known Good Configuration, just to get it to start. I have tried uninstalling the device through Device Manager, then allowing it to detect and install automatically on start up. Still no luck. The weirdest thing is that it will recognize *some* disks (both commercially produced and burned at home), but not others. I'm not even looking to play movies - I just want to install a few programs I rely on. I recently wiped and reloaded with a fresh copy of Vista Home (32-bit). Even the reloading didn't seem to help; actually, it's giving me more fits now that it's on a fresh install! (Btw, it didn't even want to read the Windows Vista disk! I had to try it quite a few times before it'd read the disk to install.) I'm very, very frustrated! I can't load any programs, and I can't backup any of my work. How can I continue to use this machine if I all I can do is connect to the Internet, which it's not doing very well, either?

 

I am not using any added CD/DVD burning software (can't load it!), and my OS is a virtually virgin install, so there's very little custom software on the machine at all. It's a HP Pavilion dv6812nr Entertainment Laptop with HD/DL DVD-RW capabilities. The DVD drive itself is a HD-DT%ST  DVDRAE GSA-T20N ATA device, according to Device Manager. I have searched for an updated driver, but there doesn't seem to be one available. The help files (through HP) listed under my laptop model don't really help. I'm hoping y'all can help, though! :smileyhappy:

Honor Student
KristinKat
Posts: 4
Registered: ‎11-19-2008
Message 6 of 6 (6,887 Views)

Re: Help with DVD/CD problem Laptop not recognizing DVD/CD

Reading further through the forums, and I came across this little *gem* of information (hear the sarcasm dripping? yeah...): http://h30434.www3.hp.com/psg/board/message?board.id=Hardware&thread.id=18548

 

"I did a chat session with the HP Support folks, but the final answer came down to the fact that HP drives will not read Memorex or Verbatim discs.  Or any disc that is of an undefined, particular thickness.  This seems to include many of the commercial software discs, like Quicken or some commercially produced music CDs and DVDs."

 

Oh, goodie! So maybe that's my answer, why it'll read some disks, but not other. Yikes! It'd be nice if that wasn't in the fine print when you spend so much to buy a machine from an otherwise great company!

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation