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05-09-2009 05:09 AM - edited 05-09-2009 05:22 AM
I am having problems with my DVD drive on my laptop. This has been happening for the last 3 days.
DVD drive does not show up in Windows Explorer
DVD drive does not show up in Device Manager
DVD/CDROM section does not show up in Device Manager
edit2: The DVD drives still spins up at boot and when a disc is inserted.
edit2: Occasionally using a bootable DVD will work, but occasionally it just ignores it.
I have updated the BIOS to the latest version, but this has not fixed the problem.
I have attempted to install new drivers for the DVD drive, but this has not fixed the problem.
I have attempted a registry hack (with full backup in case of problems) and this has not fixed the problem (hack details here: http://social.technet.microsoft.com/Forums/en-US/i
edit: I have also tried physically re-seating the drive, with no luck
edit: I have also trried replacing the drive with another compatible drive, with no luck.
I have gone into the BIOS on startup (F10) and reset to the original settings (F9).
When this boots up, *occasionally* the DVD drive shows.
On the occasions that it does show up, I can use it but only for a few minutes. For example, if I run some software that uses the drive, it will crash part way through and when I check the system the drive has disappeared again.
When I boot into my linux o/s, after having done the BIOS reset, the drive shows up and works. It also seems to continue to work even while I use it (unlike Windows).
This leads me to think that there is some kind of problem with Windows interfering with the drive?
I am using Windows Vista Home Premium.
The laptop is an AMD 64 processor.
The drive is a mat**bleep**a (can't get the details at the minute because it has disappeared again).
I have had the laptop for about 18months now without problems (and Linux has been installed on it from the start, so this is not the problem before someone goes there!)
P/N for laptop is gt406ea
Full HP updates have been installed through the HP Update and HP Health Check applications.
I would appreciate any help that you could offer, as I have tried everything that I have been able to find through google.
edit: Updates to Failed Fixes section.
edit2: Updates to Problem section.
05-09-2009 06:35 AM