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GaiaGirl
Posts: 1
Member Since: ‎06-27-2012
Message 1 of 2 (82 Views)

Is this really the only form of support HP offers now even for a dead cooling fan?

I purchased this computer in May of this year and already the cooling fan has died.  I don't know how a user forum can help with what should be a hardware warranty issue but it appears HP has no other options!

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Huffer
Posts: 11,339
Member Since: ‎11-12-2008
Message 2 of 2 (72 Views)

Re: Is this really the only form of support HP offers now even for a dead cooling fan?

No. Call 1-800-HP-INVENT if you are in the U.S. follow the phone tree and get to laptop support. They will send a box for it if it is under warranty. We are not HP warranty support at all. 

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