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Honor Student
ModernMode
Posts: 3
Member Since: ‎08-12-2014
Message 1 of 5 (134 Views)
Accepted Solution

J K L ; And Enter Key Not Working

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I have a Pavilion dv7-6b32us laptop.  Intel CORE i7.  Windows 7.  Nothing added but printer drivers and nothing lately.  Yesterday morning keyboard worked fine.  Last night the J K L ; were not working.  Cleaned under keys.  Then enter key not working.  Have reloaded drivers.  The enter key on number pad does work ok.  I hooked up a USB keyboard and everything works normally with it.  Any ideas?

Honor Student
ModernMode
Posts: 3
Member Since: ‎08-12-2014
Message 2 of 5 (109 Views)

Re: J K L ; And Enter Key Not Working

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HP Support Agent
Great-Deku-Tree
Posts: 1,377
Member Since: ‎07-30-2014
Message 3 of 5 (102 Views)

Re: J K L ; And Enter Key Not Working

Hello @ModernMode ,

 

Welcome to the HP Forums!

 

I understand the "J" "K" "L" ";"  and "Enter" keys no longer work on your notebook keyboard, even after reinstalling drivers.

 

I would be inclined to believe this is a hardware issue. You can try reseating the keyboard by following this guide: HP Pavilion dv7 Notebook PC - Maintenance and Service Guide. The steps start on page 59, and are quite easy to follow. This will not void your warranty.

 

If reseating the connection does not work you can also try removing the keyboard layouts and readded English-US:

 

  1. Click Start 
  2. Click Control Panel
  3. Click Clock, Language, and Region
  4. Click Region and Language
  5. Click the Keyboards and Languages tab
  6. Click Change keyboards...
  7. On the General tab, make sure English (United States) - US is selected in the Default input language field.
  8. Click on any other keyboards in the Installed services list
  9. Click Remove
  10. Repeat for all other non-English (United States) keyboards.

Once this is done, add a new keyboard (anything other than English United States), and remove the English (United States) keyboard. Then re-add it, and delete the other keyboard language.

 

Let me know if this works! :smileyhappy:

The Great Deku Tree
I work on behalf of HP.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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Honor Student
ModernMode
Posts: 3
Member Since: ‎08-12-2014
Message 4 of 5 (84 Views)

Re: J K L ; And Enter Key Not Working

I did both and neither solved the problem.  I'm assuming at this point that I need to replace the keyboard?  On the bright side now I know how to do that myself.

HP Support Agent
Great-Deku-Tree
Posts: 1,377
Member Since: ‎07-30-2014
Message 5 of 5 (82 Views)

Re: J K L ; And Enter Key Not Working

Hey ModernMode,

 

That's the spirit! Silver linings FTW!

 

You are correct. You can replace the keyboard by following the same guide which will also give you the part number for they keyboard so you can order it online.

 

 You can also contact HP Phone Support to order the keyboard, or set up service for them to fix it for you. You can contact HP Technical Support at 1-800-474-6836 in North America. For all other regions click here.

 

Thanks for using the HP Forums! :smileyhappy:

The Great Deku Tree
I work on behalf of HP.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" at the bottom of this post to say “Thanks” for helping!
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