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Honor Student
JohanLanderholm
Posts: 2
Member Since: ‎01-02-2013
Message 1 of 3 (889 Views)

Keyboard stopped working (Windows 8)

Hi,

 

I bought a Pavillion g6 notebook a week ago, and at the last Windows 8 update patch, after reboot, the internal keyboard has stopped working.

An external usb keyboard works, but the internal keyboard is dead.

 

I assume there is a problem with the drivers in Windows8. 

Has anyone come across the same issue ?

 

Distinguished Professor
SeanS
Posts: 3,102
Member Since: ‎11-22-2011
Message 2 of 3 (869 Views)

Keyboard stopped working (Windows 8)

Hey Johan,

Can you let me know what the specific model Pavilion G6 you are using? Sounds like your missing a driver but I want to make sure I get you the appropriate driver you need.

Thanks!
Sean
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Honor Student
JohanLanderholm
Posts: 2
Member Since: ‎01-02-2013
Message 3 of 3 (842 Views)

Re: Keyboard stopped working (Windows 8)

The Product Number is C4M01EA#UUW. The system board ID is 183F.

The Model Name is HP Pavillion g6 Notebook PC.

It contains an Intel Core i5-3210M CPU and has 8Gb memory and Windows 8 preloaded on the internal disk.

 

I tried to recover the machine using the HP recovery Manager and the recovery manager has stuck into some loop, where it cant recover the system.

So, after a weeks use, the machine is a piece of brick.

 

The machine does not have a Microsoft serial number attached (like all the other HP machines have) so I can't change disk and use another copy of Windows 8.

 

How should I go ahead ?

 

Thanks for any help!

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