-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
Create an account on the HP Community to personalize your profile and ask a question
Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
6
0
0
HP Recommended
1 ACCEPTED SOLUTION
Accepted Solutions
HP Recommended
Based on what you have told me so far, there is no a means of checking the systemboard if you are unable to boot the notebook and go to the PC Hardware Diagnostics or boot to a Diagnostics flashdrive.
That is why I asked the question about warranty.
This is where a factory or extended warranty comes in handy. Warranty service beats shotgun troubleshooting on your own.
Replacing the battery to try it and then replacing the systemboard are best left to service centers, if in warranty . The latter is quite a bit more expensive.
I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"
HP Recommended
Yes. It could be the charger ( it is actually called the power adapter).
Remove the battery and connect the power adapter.
If the power\charge led does not light up, the charger may have failed.
Wiggle the power connector gently while watching the led. If it flickers ,then the issue is probably the DC connector header on the laptopitself and not the power adapter.
I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"
6
0
0
HP Recommended
6
0
0
HP Recommended
HP Recommended
Yes. You will likely get a better price if you buy one from an online vendor than BestBuy or Walmart.
Just make sure that the output in DC volts and Amps of the one you purchase are the same as on the original power adapter.
There is a sticker on the power adapter that gives those details. I would provide them but you never did post the complete product name or product number of your notebook.
- see This HP web document if you don't how to locate the model number and\or product number.
I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"
HP Recommended
@sistalove48 wrote:Very sad...bought the hp 90w smart actually adapter. My laptop model # is 15-n061nr. It says it compatible but it still will not charge. No light or anything just like the original power adapter. What do I do now? Could it be the battery?
HP Pavilion Laptop
Serial # [Personal Information Removed]
Product# E9G67UA#ABA
Warranty 2y2y0y
Desperate for help!
Yes.
It could be the battery.
What happens if you gently wiggle the power adapter plug at the place where it plugs in on the notebook?
Does the led flicker?
Unfortunately, it could also be the charging and power distribution circuit on the notebook's systemboard. That would mean systemboard replacement.
Is the notebook still iwithin the warranty period? The free factory warranty is for one year.
Check your warranty status Here.
I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"
6
0
0
HP Recommended
HP Recommended
Based on what you have told me so far, there is no a means of checking the systemboard if you are unable to boot the notebook and go to the PC Hardware Diagnostics or boot to a Diagnostics flashdrive.
That is why I asked the question about warranty.
This is where a factory or extended warranty comes in handy. Warranty service beats shotgun troubleshooting on your own.
Replacing the battery to try it and then replacing the systemboard are best left to service centers, if in warranty . The latter is quite a bit more expensive.
I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"
6
0
0
HP Recommended
This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
