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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎07-03-2013 04:00 AM

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Product Name : HP 2000 Notebook PC

Operating System : WIN7

Problem : Not booting win7 only shows its logo

Test done : Hard disk extensive test result : SMART Check Passed, Long DST Failed

Failure ID : PGDLXF-0006MP-MFKT1F-61FL03

When run ubuntu 12.04 from dvd it mounts two of three partitions & opens files of the mount partions

Please help.

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎07-03-2013 04:06 AM

HP Recommended

That result from the hard disk test indicates a failing hard disk or imminent failure of the hard disk. The hard disk requires replacement with a new one.

 

Is your notebook still in warranty? waranty status chck web page

 

Regards,
erico


I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"



View solution in original post

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6 REPLIES 6

‎07-03-2013 04:06 AM

HP Recommended

That result from the hard disk test indicates a failing hard disk or imminent failure of the hard disk. The hard disk requires replacement with a new one.

 

Is your notebook still in warranty? waranty status chck web page

 

Regards,
erico


I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"



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‎07-03-2013 04:48 AM - edited ‎07-03-2013 04:50 AM

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Thanks for the immediate response.Yes it has warranty coverage up to 2013.11.22. Do i get the replacement of the hard disk free of cost.

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‎07-03-2013 05:32 AM

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Thanks for the immediate response. Yes it is in warranty. Do i get the hard disk replaced free of cost.

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‎07-03-2013 08:50 AM - edited ‎07-03-2013 08:52 AM

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@arjun_npj wrote:

Thanks for the immediate response. Yes it is in warranty. Do i get the hard disk replaced free of cost.


Yes.  It is covered under your warranty.

 

Contact HP.  Advise the Service Engineer you speak with of the test results you had.

 

Regards,
erico

 

 


I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"



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‎07-05-2013 02:13 AM

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Thank you again. What about the data? Do they recover it for me? I had full system backup in it's one of the partitions.

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‎09-14-2015 03:42 PM

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i got a same problem,
i bought my laptop from nepal and now im in USA so i dont know what to do??
its under the warrenty as well.
please help me if you have any idea.

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