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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎06-28-2015 03:43 AM

HP Recommended
Product: HP Pavilion G6
Operating System: Microsoft Windows 7 (64-bit)

Hey all 🙂

 

My HP Pavilion G6 has been giving me BSODs (0x7A) recently so I ran some checks from the computer diagnostics provided from the HP recovery partition. HD and short memory tests came positive, however extensive memory check failed with the following failure ID: 9GE3L0-6567MK-MFPX01-401003.

 

I also run windows memory diagnostic test and it came positive.

 

Can you help?

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎06-28-2015 03:50 AM

HP Recommended

You can test this yourself by removing both memory modules.  

 

Put one of them in the soDIMM slot closest to the inside of the notebook and then power on the notebook.  

 

If the notebook boots into Windows and does not exhibit any issues or faiols when testing memory, then  the module that you did not install has issues and must be replaced with one identical to the one that is installed. 

 

If the issue still exists, then replace the installed module with the other one and perform the same test.


I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"



View solution in original post

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6 REPLIES 6

‎06-28-2015 03:50 AM

HP Recommended

You can test this yourself by removing both memory modules.  

 

Put one of them in the soDIMM slot closest to the inside of the notebook and then power on the notebook.  

 

If the notebook boots into Windows and does not exhibit any issues or faiols when testing memory, then  the module that you did not install has issues and must be replaced with one identical to the one that is installed. 

 

If the issue still exists, then replace the installed module with the other one and perform the same test.


I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"



Was this reply helpful? Yes No

‎06-28-2015 04:24 AM

HP Recommended

Thank you for the help but there's only one ram module installed.

I have another toshiba laptop. Can I temporarily use the ram module from my toshiba laptop to test if the current one is faulty?

What else can I try?

 

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‎06-28-2015 05:20 AM

HP Recommended

Update: I to swapped the memory module from the lower to the upper slot and re-run extensive check and it passed this time!

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‎06-28-2015 07:10 AM

HP Recommended
@michaelg9 wrote:

Update: I to swapped the memory module from the lower to the upper slot and re-run extensive check and it passed this time!

OK. 

 

So now you know the issue is caused by a failing memory module.


I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"



Was this reply helpful? Yes No

‎06-28-2015 07:48 AM

HP Recommended

thank you for the help!! 🙂

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‎06-28-2015 10:27 AM

HP Recommended
@michaelg9 wrote:

thank you for the help!! 🙂

You"re welcome.

             🙂


I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"



Was this reply helpful? Yes No
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