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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
HP Recommended

Hi everyone, i have HP Probook 4520s.

 

Today, i turn-on my laptop, while system boot, it display a message : 

 

Mouse not detected

F1 - Continue | F10 - BIOS setup

 

Then i logon to Windows, touchpad not running, led light is off, i just install lastest driver (Synaptics TouchPad Driver), then i restart system. Above message display again and touchpad still not run.

 

Here is screen shot from device manager and control panel

 

 

 

 

Please help. Thank you.

13 REPLIES 13
HP Recommended

I am having the exact same issue. Have you found a solution anywhere?

HP Recommended

Not yet. Still waiting someone help.

HP Recommended

I too am having the exact same issue on a Probook 6460b right out of the box. Bios update is no help.

Uninstalled touchpad and re-installed. No Dice.

HP Recommended

My Probook 4310s have the same problem. 
"No mouse detected" message displays before system loads, touchpad not working in bios / OS.... 

HP Recommended

Got the same problem. Mouse not detected shows up before os loads, which means it's hardware/bios related.

 

Got a probook 4510s 

 

**bleep**ty hardware and failure to respond to forum messages is the reason why HP will discontinue manufacturing computers? 

HP Recommended

Hello,

I apologize for the inconvenience, but this is a peer-to-peer community for customers to connect and share solutions regarding their HP products. It is not a venue to contact HP directly. If you have additional or direct feedback for HP about their products or services, please use the link below for alternate contacts.

http://www8.hp.com/us/en/hp-information/summary/ww-contact-us.html

If you have other questions and concerns about using the forum, please feel free to send me a private message.

Thank you.

HP Recommended

...so it was a systemboard issue. I had to send it back. I assume they replaced the board, idk for sure.

HP Recommended

i've also have same problem in my 4510s 😞 what to do?

HP Recommended

Based on the above it is a bad system board. I cannot think of any other explanation, sorry.

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