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Honor Student
Posts: 2
Member Since: ‎05-26-2011
Message 1 of 14 (8,693 Views)

Mouse not detected

Hi everyone, i have HP Probook 4520s.

 

Today, i turn-on my laptop, while system boot, it display a message : 

 

Mouse not detected

F1 - Continue | F10 - BIOS setup

 

Then i logon to Windows, touchpad not running, led light is off, i just install lastest driver (Synaptics TouchPad Driver), then i restart system. Above message display again and touchpad still not run.

 

Here is screen shot from device manager and control panel

 

 

 

 

Please help. Thank you.

Student
Posts: 1
Member Since: ‎06-01-2011
Message 2 of 14 (8,630 Views)

Re: Mouse not detected

I am having the exact same issue. Have you found a solution anywhere?

Honor Student
Posts: 2
Member Since: ‎05-26-2011
Message 3 of 14 (8,595 Views)

Re: Mouse not detected

Not yet. Still waiting someone help.

Honor Student
Posts: 2
Member Since: ‎07-29-2011
Message 4 of 14 (8,507 Views)

Re: Mouse not detected

I too am having the exact same issue on a Probook 6460b right out of the box. Bios update is no help.

Uninstalled touchpad and re-installed. No Dice.

Honor Student
Posts: 2
Member Since: ‎07-31-2011
Message 5 of 14 (8,491 Views)

Re: Mouse not detected

[ Edited ]

My Probook 4310s have the same problem. 
"No mouse detected" message displays before system loads, touchpad not working in bios / OS.... 

Honor Student
Posts: 2
Member Since: ‎09-01-2011
Message 6 of 14 (8,392 Views)

Re: Mouse not detected

Got the same problem. Mouse not detected shows up before os loads, which means it's hardware/bios related.

 

Got a probook 4510s 

 

**bleep**ty hardware and failure to respond to forum messages is the reason why HP will discontinue manufacturing computers? 

Retired
Posts: 1,539
Member Since: ‎02-15-2011
Message 7 of 14 (8,388 Views)

Re: Mouse not detected

Hello,

I apologize for the inconvenience, but this is a peer-to-peer community for customers to connect and share solutions regarding their HP products. It is not a venue to contact HP directly. If you have additional or direct feedback for HP about their products or services, please use the link below for alternate contacts.

http://www8.hp.com/us/en/hp-information/summary/ww-contact-us.html

If you have other questions and concerns about using the forum, please feel free to send me a private message.

Thank you.

Honor Student
Posts: 2
Member Since: ‎07-29-2011
Message 8 of 14 (8,384 Views)

Re: Mouse not detected

...so it was a systemboard issue. I had to send it back. I assume they replaced the board, idk for sure.

Student
Posts: 1
Member Since: ‎04-20-2012
Message 9 of 14 (7,250 Views)

Re: Mouse not detected

i've also have same problem in my 4510s Smiley Sad what to do?

Provost
Posts: 15,440
Member Since: ‎11-12-2008
Message 10 of 14 (7,241 Views)

Re: Mouse not detected

Based on the above it is a bad system board. I cannot think of any other explanation, sorry.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation