Mouse not detected (6026 Views)
Reply
Honor Student
tran_tien
Posts: 2
Registered: ‎05-26-2011
Message 1 of 12 (6,026 Views)

Mouse not detected

Hi everyone, i have HP Probook 4520s.

 

Today, i turn-on my laptop, while system boot, it display a message : 

 

Mouse not detected

F1 - Continue | F10 - BIOS setup

 

Then i logon to Windows, touchpad not running, led light is off, i just install lastest driver (Synaptics TouchPad Driver), then i restart system. Above message display again and touchpad still not run.

 

Here is screen shot from device manager and control panel

 

 

 

 

Please help. Thank you.

Student
jadorm
Posts: 1
Registered: ‎06-01-2011
Message 2 of 12 (5,963 Views)

Re: Mouse not detected

I am having the exact same issue. Have you found a solution anywhere?

Honor Student
tran_tien
Posts: 2
Registered: ‎05-26-2011
Message 3 of 12 (5,928 Views)

Re: Mouse not detected

Not yet. Still waiting someone help.

Honor Student
RickS2
Posts: 2
Registered: ‎07-29-2011
Message 4 of 12 (5,840 Views)

Re: Mouse not detected

I too am having the exact same issue on a Probook 6460b right out of the box. Bios update is no help.

Uninstalled touchpad and re-installed. No Dice.

Honor Student
GrzesW
Posts: 2
Registered: ‎07-31-2011
Message 5 of 12 (5,825 Views)

Re: Mouse not detected

[ Edited ]

My Probook 4310s have the same problem. 
"No mouse detected" message displays before system loads, touchpad not working in bios / OS.... 

Honor Student
karoev
Posts: 2
Registered: ‎09-01-2011
Message 6 of 12 (5,725 Views)

Re: Mouse not detected

Got the same problem. Mouse not detected shows up before os loads, which means it's hardware/bios related.

 

Got a probook 4510s 

 

**bleep**ty hardware and failure to respond to forum messages is the reason why HP will discontinue manufacturing computers? 

Master's Graduate
SedonaF
Posts: 1,539
Registered: ‎02-15-2011
Message 7 of 12 (5,721 Views)

Re: Mouse not detected

Hello,

I apologize for the inconvenience, but this is a peer-to-peer community for customers to connect and share solutions regarding their HP products. It is not a venue to contact HP directly. If you have additional or direct feedback for HP about their products or services, please use the link below for alternate contacts.

http://www8.hp.com/us/en/hp-information/summary/ww-contact-us.html

If you have other questions and concerns about using the forum, please feel free to send me a private message.

Thank you.

 



Clicking the "Kudos star" to the left is a great way to say thanks!

When your problem has been solved, accept the solution by clicking the "Accept as Solution" button to help other members in the future!

Rules of Participation
Honor Student
RickS2
Posts: 2
Registered: ‎07-29-2011
Message 8 of 12 (5,717 Views)

Re: Mouse not detected

...so it was a systemboard issue. I had to send it back. I assume they replaced the board, idk for sure.

Student
Tonny-Bulgaria
Posts: 1
Registered: ‎04-20-2012
Message 9 of 12 (4,584 Views)

Re: Mouse not detected

i've also have same problem in my 4510s :smileysad: what to do?

Dean
Huffer
Posts: 9,176
Registered: ‎11-12-2008
Message 10 of 12 (4,575 Views)

Re: Mouse not detected

Based on the above it is a bad system board. I cannot think of any other explanation, sorry.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation