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11-20-2009 10:03 AM
I do tech support for 1000's of users all across North America, and I'm going to make sure none of them, ever, buy HP - not ever; I'm going to state that we will NO support any HP products - I'm going to call my sales rep, Brent, and tell him the same - I won't use/support HP ever again.
I have a Pavillion DV9625CA purchased May 2008. About two months ago I was doing a Vista update, and it has not worked since.
I reformatted,and reinstalled OS without any change.
Customer Support wants $300 to replace Motherboard, with a 90-day warranty.
So tell me this, how can I trust that the replaced board won't go in six months, and then I have to pay another $300 ???
Why are all the other DV9000's having boards replaced because of a known error - this model is mysteriously missing.
Why does the same Alert tell Canadian customers with xyz machines not to update Bios to F39 - I did and that's when I started having problems.
How does HP know that there isn't a real problem with the DV9625 that I should NOT be paying for.
How does we, as inidviduals, get companies like HP to provide products that last.
11-20-2009 01:06 PM
11-20-2009 01:37 PM
11-21-2009 10:39 AM - edited 11-21-2009 11:22 AM
I know the correlation between the Vista update and the laptop failure would seem to point you in a different direction then a hardware failure, but....
The HP tech reps will have you do a few things during the diagnostic procedure:
1.Do a hard reset.
2.Reset the RAM chips
3.And sometimes(but not always) reinstall the OS.
So it would appear that it could be a factor. Maybe on a few units some HP updates may have had adverse affects on certain configured units.
But who knows. HP has adopted the "black Hole" method of information exchange. Everything goes in-but NOTHING comes out. I can't find information where they've acknowledged the scope of the issue and what they've done to assure new buyers that they won't be buying a unit with a realistic life span of a year to 18 months.
Considering the role it appears that Nvidia played in this meltdown, and the fact that they're still a predominate supplier of GPU's to HP it would be nice to know that they've taken steps to make sure this doesn't happen again. Or at least, put an enhanced warranty, say two years, on ALL motherboard/GPUs in their units. Not this "select models" cr*p that they've adopted on the current fiasco.