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Top Student
Posts: 6
Member Since: ‎08-27-2013
Message 1 of 3 (334 Views)

Not working properly after Sleep

ProBook 4740s with Win7 Professional x64
 
After I sleep my notebook:
-won't boot up correctly (mouse and keyboard is not working, and other malfunctioning) and I cannot sleep it again or
- it restarts after i touch keyboard and give me message that Windows occured unexpectedly shutdown (and I did not even pressed power button)
 
What should I do to fix this issue?
 
Thank you for advance!
 
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Grad Student
Posts: 276
Member Since: ‎04-01-2011
Message 2 of 3 (285 Views)

Re: Not working properly after Sleep

Suspend problems can be caused by many different things.

 

When I troubleshoot these issues, i make sure the BIOS and drivers are updated first. I also make sure the Essential System Updates softpaq is installed. That alone will fix most problems. Let us know if that works

 

Drivers and BIOS for your product and Windows 7 x64 Pro are at

 

http://h20565.www2.hp.com/portal/site/hpsc/template.PAGE/public/psi/swdHome/?sp4ts.oid=5229500&spf_p...

 

Top Student
Posts: 6
Member Since: ‎08-27-2013
Message 3 of 3 (275 Views)

Re: Not working properly after Sleep

Thank you very much for your reply!

 

Can you advice me little bit more. How should I deinstall all of my drivers (preferably without crashing windows) ? And after I do that, what is correct order for installing all of them again ?

 

Thank you in advance!

 

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