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lsharpe69
Posts: 5
Member Since: ‎05-22-2014
Message 1 of 14 (2,915 Views)
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Paviilion-15-g019wm downgraded to Win7-64-need drivers!

Paviilion-15-g019wm (p/n F9H60UA) w/1.0GHz AMD E1-2100.  Downgraded to Win7-64,  Need SM Bus controller and USB controller drivers.  HP support and online software no help here!  In fact HP support is no help here at all. Won't even id chipset for me (India call center!)  Want me to buy their OEM version of Win7-64 for $80  Anyone have these drivers or even have a clue what chipset this is?  I have fixed ethernet and graphics, but stuck here and need to return machine to owner.  HP USB 3.0 port replicator software is installed.   Updated BIOS, but still shows Win8.1 installed.  Could this be issue?  This machine used to ship w/Win7 so why are they hiding drivers here?  It's pathetic.  PLEASE HELP!!

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Paul_Tikkanen
Posts: 42,940
Member Since: ‎07-13-2010
Message 2 of 14 (2,906 Views)

Re: Paviilion-15-g019wm downgraded to Win7-64-need drivers!

Hi:

 

Below are the links to the drivers you need:

 

First install the amd chipset drivers and reboot.  You want the first file listed on the webpage.

 

This will install the smbus and usb 3 controllers.

 

http://support.amd.com/en-us/download/chipset?os=Windows%207%20-%2064

 

Next install the amd radeon catalyst beta graphics driver.

 

http://support.amd.com/en-us/kb-articles/Pages/latest-catalyst-windows-beta.aspx

 

Audio:  Accept the agreement, download and install the second driver on the list.

 

http://www.realtek.com.tw/downloads/downloadsView.aspx?Langid=1&PNid=24&PFid=24&Level=4&Conn=3&DownT...

 

Ethernet:  DL and install the 4th driver on the list.

 

http://www.realtek.com.tw/downloads/downloadsView.aspx?Langid=1&PNid=14&PFid=7&Level=5&Conn=4&DownTy...

 

Card Reader:  DL and install the first driver on the webpage.

 

http://www.realtek.com.tw/downloads/downloadsView.aspx?Langid=1&PNid=15&PFid=25&Level=4&Conn=3&DownT...

 

ProtectSmart (3D driveguard) if applicable:  There will be a device named Unknown Device if you need this driver...

 

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-131788-1&cc=us&dlc=en&lc=en...

 

Wireless:

 

http://h20566.www2.hp.com/portal/site/hpsc/template.PAGE/public/psi/swdDetails/?spf_p.tpst=swdMain&s...

 

Webcam:

 

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-131219-1&cc=us&dlc=en&lc=en...

Top Student
lsharpe69
Posts: 5
Member Since: ‎05-22-2014
Message 3 of 14 (2,897 Views)

Re: Paviilion-15-g019wm downgraded to Win7-64-need drivers!

Thank you for your quick reply.  Oddly I 'thought' I had installed the AMD chipset drivers (pure stab in the dark), however I used the latest update, and though it fixed graphics, did not fix SM Bus or USB issues.  Downloaded your recommened vers. of Catalyst and now SM Bus issue is solved!  Yet Yet USB contoller issue persists.  By the way AMD support sounds like Canada!  But all he did is point me to same 14-4-win7-win8-win8.1-32-64 file.  At issue 'I think' is the HP 30005pr USB3.0 Port Replicator driver.  Not sure what this does, but it's available for win7-64, but seems to do nothing when Installed.  So everyhing seems to work great here, but stupid USB controller.  AMD says to send email and may get better link to solution, I am more likely to call sales and "Say unless you can fix this, it's going back in box for full refund, and never buying HP again!  IF YOU HAV ANY MORE IDEAS OR SUGGESTIONS?  Please advise, before I call sales!

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Paul_Tikkanen
Posts: 42,940
Member Since: ‎07-13-2010
Message 4 of 14 (2,892 Views)

Re: Paviilion-15-g019wm downgraded to Win7-64-need drivers!

[ Edited ]

You're very welcome.

 

When the amd chipset driver doesn't install the usb 3 controllers then normally installing both of these drivers will.

 

http://h20565.www2.hp.com/portal/site/hpsc/template.PAGE/public/psi/swdDetails/?sp4ts.oid=5359417&sp...

 

http://h20565.www2.hp.com/portal/site/hpsc/template.PAGE/public/psi/swdDetails/?sp4ts.oid=5359417&sp...

 

The port replicator driver would only be needed if you get the optional docking station (port replicator).

Top Student
lsharpe69
Posts: 5
Member Since: ‎05-22-2014
Message 5 of 14 (2,884 Views)

Re: Paviilion-15-g019wm downgraded to Win7-64-need drivers!

[ Edited ]

OMG!  Music to my ears.  Seeing the USB 3.0 root hubs installed was like a huge time to jump up and down.   You sir are a genius and... IF YOU WERE A WOMAN I'D KISS YOU ON THE LIPS!  I simply don't understand why a call to HP tech support could not address this issue, after all the resources are 'there', all you had to do is point.  They were clueless.  Nothing like help desk staffed by monkeys (any nation) with a support site (same one you see) and a bunch of 'canned' answers or 'excuses'.  Pathetic.  THANKS AGAIN!!!!  YOU SAVED THE DAY SUPERMAN!

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Paul_Tikkanen
Posts: 42,940
Member Since: ‎07-13-2010
Message 6 of 14 (2,869 Views)

Re: Paviilion-15-g019wm downgraded to Win7-64-need drivers!

Anytime.

 

Glad to have been of assistance.

 

Some folks like to solve crossword puzzles, I like to solve driver puzzles.  :smileyhappy:

Top Student
lsharpe69
Posts: 5
Member Since: ‎05-22-2014
Message 7 of 14 (2,863 Views)

Re: Paviilion-15-g019wm downgraded to Win7-64-need drivers!

I'm writing (learning) Java code to solve sudoku puzzles! Got bored with crosswoords. Thanks again Paul.  YOU ROCK!  BTW let me know how I can add more stars to your forum reply.  You get 20 on a scale of 10!

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Paul_Tikkanen
Posts: 42,940
Member Since: ‎07-13-2010
Message 8 of 14 (2,861 Views)

Re: Paviilion-15-g019wm downgraded to Win7-64-need drivers!

Sounds like a very interesting  challenge--writing code.

 

No need for additional accolades, my reward is knowing I helped someone take care of a very frustrating PC problem.

Honor Student
JoeSabado
Posts: 2
Member Since: ‎05-25-2014
Message 9 of 14 (2,785 Views)

Re: Paviilion-15-g019wm downgraded to Win7-64-need drivers!

Thank you for your expertise.  I had the same issue, and your post solved 90 percent of my issues.  I cannot, however, get the wireless driver to take.  I have installed it, uninstalled it, reinstalled it, downloaded it from a different source, etc.  In my device manager, it remains as an unknown "network controller".

 

Any ideas?

 

Thanks.

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Paul_Tikkanen
Posts: 42,940
Member Since: ‎07-13-2010
Message 10 of 14 (2,777 Views)

Re: Paviilion-15-g019wm downgraded to Win7-64-need drivers!

Hi:

 

Maybe your model has a different wireless card.

 

Please do the following and I will be able to identify the model wireless card your notebook has.

 

Go to the device manager and click on the Network Controller needing drivers.

 

Then click on the Details tab at the top of the network controller window.

 

Now you see a Property drop down list and it is defaulted to Device Description.

 

Drop down on that and select the second item on the list (Hardware ID's).

 

Post the top string of characters that begin with PCI\VEN.

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