02-27-2014 08:31 PM
03-03-2014 02:05 PM
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I understand the computer is experiencing a charging issue when it is on. I will do my best to assist you, but first I require the following information:
1. The computer's model number. If you require assistance locating this information, please reference this website: Locating the Model Number of the Computer
2. The computer's operating system. If you require assistance locating this information, please reference this website to determine your Windows operating system.
3. Have you installed any new hardware on this computer, before the issue appeared?
4. Have you installed any new software or drivers on this computer, before the issue appeared?
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