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Tweedledee2
Posts: 1
Member Since: ‎06-15-2014
Message 1 of 2 (118 Views)

Pavilion G6 hard drive failure

My Pavilion g6-1d18dx recently failed.  The fans were running loudly for a while and then it started freezing up and shutting itself down.  I reinstalled Windows and managed, despite all the stalls and imminent failure shutdowns, to get  updates and SMART Check diagnostic reports:  battery OK, RAM OK, disk & startup failure id: 60fa08-63d756-mfgk01-609703 product ID: a6y41ua#aba.  Can I be sure that this is a HD failure and not a motherboard failure or a cooling issue?  It was diagnosed as a motherboard failure by a local shop.  I would hate to drop $70 on a replacement HD if that won't fix it.  Can I run it off an external HD to see if there are other issues?

HP Support Agent
BHK6
Posts: 4,164
Member Since: ‎09-03-2013
Message 2 of 2 (93 Views)

Re: Pavilion G6 hard drive failure

Hi Tweedledee2

 

Welcome to the HP Support Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.

 

I saw your post regarding the Failure ID you received during the diagnostics check. That code does indicates a hard drive failure. You won't be able to run your notebook from an external hard drive unfortunately.

 

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Thank you,

BHK6


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