05-08-2014 10:14 AM
https://www.youtube.com/watch?v=RKGz4lvYnhc Watch this video. It explains how the fault lies with the maufacturing of the machine and not the software it uses. The connector between the motherboard and webcam has come loose and needs pushing back together. It's real simple to do and is garuanteed to work.
05-31-2014 07:05 AM
07-31-2014 03:16 PM
For those of you who are experiencing webcam and/or True Vision issues, I'm here to help. To begin, please try all of the solutions in one of these documents, depending on your operating system:
Those documents cover the basics. If you cannot resolve the issue with these steps, then you should check out this thread for additional suggestions: HP True Vision HD cam is not working
That's all I can suggest. Let me know what happens. Thanks!
07-31-2014 03:53 PM
I didn't find solution I figured out on my own for my PC in your troubleshooting pages.
A couple of times a month when I power on my PC in the morning, the webcam is not available. It does not show in Device Manager.
This is always the cause and solution:
In Device Manager, the Intel(R) 7 Series/C216 Chipset Family USB Enhanced Host Controller - 1E2D shows Device Status of "Windows has stopped this device because it has reported problems. (Code 43)".
Disabling and Enabling the USB Enhanced Host Controller device in Device Manager always solves the problem.
System SKU: B6B77AV
BIOS Version Insyde F.29, 10/3/2013
SMBIOS Version 2.7
Embedded Controller version 52.24
09-03-2014 05:06 AM
Had the same problem just today and maybe found a solution for you as well. It appears that its the connector for the mic and cam that is the problem.
Here is the link to the youtube video which fixed my problem https://www.youtube.com/watch?v=RKGz4lvYnhc.
Hope you solved it.