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MountainGuy
Posts: 4
Member Since: ‎03-15-2011
Message 1 of 4 (1,243 Views)

Pavilion dv7 (new) Keyboard Problems

3/15/11    I have a brand new dv7-4287, purchased thru Sam's Club.  It is less than ten days old, and am having ALL of the same problems many others have described:  spacebar is the WORST, but shift keys and other keys do it sporadically, too.  Spent 1hr with a very helpful Tech Support guy last night, uninstalling BIOS and Touchpad drivers, then dowloading and reinstalling new drivers for both.  T.S. guy was awesome, not his fault, but the reinstalls did NOT solve my problems at all.  Spacebar seems to have big "dead" areas where no matter how many times I strike it, it won't advance the cursor.  Other areas it works pretty well.  My right shift key only works if I am very careful to hold it down for a second before typing the letter that I want in Caps.  The left shift key works, then doesn't work, then works..... on and off.   Some other keys work with very little stroke pressure, and some need to be hit hard.  What is annoying is that in this $1,1000 computer there is NO consistency to the keyboard and touchpad problems.   The store demo seemed to work fine, but maybe I didn't really give it a thorough test and would have noticed if I had typed more and cruised around Win7 less.   This is definitely a mechanical issue, not a software driver issue.   What are my options, other than to return it for another one or a refund? Also am wondering how long it will be before my keys start to wear and become unreadable as others have mentioned, or just fall off altogether.  REALLY disappointed in HP quality out of the box.

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Daniel_Potyrala
Posts: 10,921
Member Since: ‎01-31-2009
Message 2 of 4 (1,209 Views)

Re: Pavilion dv7 (new) Keyboard Problems

[ Edited ]

Hi,

You may return it to the shop and ask for a refund.

 

Resource:

What is the Sam's Club return / refund policy?

 

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Honor Student
MountainGuy
Posts: 4
Member Since: ‎03-15-2011
Message 3 of 4 (1,198 Views)

Re: Pavilion dv7 (new) Keyboard Problems

Thanks. I am aware of the Sam's Club return policies.  The problem is, I basically really like this laptop, and I will have to drive 85 miles one-way to return it and get a new one in exchange, if they still have them in stock.  Big investment in time and gas. 

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Daniel_Potyrala
Posts: 10,921
Member Since: ‎01-31-2009
Message 4 of 4 (1,171 Views)

Re: Pavilion dv7 (new) Keyboard Problems

Maybe you may send it to them and get other the same way.
Call them and ask what are your options.

 

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