02-09-2014 09:05 AM - last edited on 02-10-2014 01:18 PM by Russel-E
I have a HPCompaq6735s notebook [SSN edited by a moderator] and received Failure ID 9GBQ4F-000717-XD6W2K-07XV03 when running a system diagnostic. The description mentions "Processor check :failed". Product ID: NA738ES#AKB. Can this problem be fixed by replacing the Processor ? I am out of warranty. Any guidance regarding Processor replacement would be appreciated. I don´t have system recovery dvds. Thanks.
02-10-2014 01:12 PM
Hi galuw, welcome to the HP Forums. That failure ID does correlate to a processor failure. To get your issue more exposure I would suggest posting it in the commercial forums since this is a commercial product. You can do this HERE.
02-10-2014 01:19 PM
Hi @galuw ,
I have edited your SNN number since that one shouldn't be made public.
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