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galuw
Posts: 1
Member Since: ‎02-09-2014
Message 1 of 3 (82 Views)

Processor check :failed (HPCompaq6735s)

[ Edited ]

I have a HPCompaq6735s notebook [SSN edited by a moderator] and received Failure ID 9GBQ4F-000717-XD6W2K-07XV03 when running a system diagnostic. The description mentions "Processor check :failed". Product ID: NA738ES#AKB. Can this problem be fixed by replacing the Processor ? I am out of warranty. Any guidance regarding Processor replacement would be appreciated. I don´t have system recovery dvds. Thanks.

HP Support Agent
TwoPointOh
Posts: 3,867
Member Since: ‎08-31-2013
Message 2 of 3 (54 Views)

Re: Processor check :failed (HPCompaq6735s)

Hi galuw, welcome to the HP Forums. That failure ID does correlate to a processor failure. To get your issue more exposure I would suggest posting it in the commercial forums since this is a commercial product. You can do this HERE.

 

HP Compaq 6735s Notebook PC Support Page

TwoPointOh
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Russel-E
Posts: 2,685
Member Since: ‎01-09-2014
Message 3 of 3 (51 Views)

Re: Processor check :failed (HPCompaq6735s)

Hi @galuw ,

 

I have edited your SNN number since that one shouldn't be made public.

 

Best,

 

Russ

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