SM Bus and USB Controller drivers for HP Pavilion DV6 6024TX

[JRDS]

I've just had to do a clean install of Windows 7 Ultimate 64 bit on my HP Pavilion DV6 6024TX notebook.

I've installed all the Recommended and Optional Windows updates and everything is working *except* the SM Bus Controller and USB Controller - which are both showing yellow exclamation marks in the device manager.

I've looked at the forums and it's clear I need to install some new drivers, but I'm not 100% sure *which* drivers to install.

I know this model contains *both* an AMD Radeon 6770M graphics accelerator *and* onboard Intel HD graphics - and it's meant to be switchable between the two, depending on the power profile it's using.

I've looked for the latest drivers on the AMD website and they  *don't* support switchable graphics - see: http://support.amd.com/en-us/download/mobile?os=Windows 7 - 64

This AMD support article refers me back to the HP site for the best drivers: http://support.amd.com/en-us/kb-articles/Pages/737-28041SupportforATIMobility.aspx

So, I've looked at the HP driver download page for this model, and there are a few options: http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=4063&lc=en&cc=au&dlc=en&sw_lang=&product=5079...

Is anyone please able to advise which drivers I need and the best place to find them?

Thanks.

-JS

[Paul_Tikkanen]

Hi:

For the smbus controller you need to install the chipset driver.

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-102010-1&cc=us&dlc=en&lc=en...

The problem is the usb 3 controller.  Your model can have one of 3 different brands.

So...go to the device manager and click on the usb controller needing drivers.

Then click on the Details tab.

There you see a Property label and a drop down list.

Drop down on that and select the second description of Hardware ID's.

Post the top string of the hardware ID you see there that normally starts with PCI\VEN.

That will tell me what model usb 3 controller your notebook has and I can post the link to the correct driver for it.

[JRDS]

Thanks Paul - see USB details below:

SM Bus details (for good measure:

[JRDS]

Thanks for the chipset driver link - that's worked - now only one exclamation mark left 🙂

[JRDS]

Sorry - just realised I can copy those IDs as text:

PCI\VEN_1033&DEV_0194&SUBSYS_1657103C&REV_04
PCI\VEN_1033&DEV_0194&SUBSYS_1657103C
PCI\VEN_1033&DEV_0194&CC_0C0330
PCI\VEN_1033&DEV_0194&CC_0C03

[Paul_Tikkanen · Accepted solution]

You're very welcome.

Below is the link to the usb 3 controller driver you need.

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-100224-1&cc=us&dlc=en&lc=en...

[JRDS]

Thanks - sorted.

[Paul_Tikkanen]

You're very welcome.

[jrun4]

Hey there!

I recently reformatted my HP machine and put windows 7 on it instead of windows 8.  I'm having the same issue with the USB ports not working.  Are you able to help me locate the correct drivers ?

[Paul_Tikkanen]

Hi:

For your notebook's smbus and usb 3 controllers, download and install the amd chipset drivers and reboot.

You want the first file listed on the webpage.

http://support.amd.com/en-us/download/chipset?os=Windows%207%20-%2064