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Brooksie72
Posts: 1
Member Since: ‎07-03-2014
Message 1 of 2 (344 Views)
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Short DST failed

After reading previous post about the same Short DST problems, where it mentions that it is a hard drive failure and need to replace hard drive, why did it pass in the hard drive test but failed in all other test like Start up test, Run test and System tune up test.

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SuperMario1
Posts: 4,992
Member Since: ‎09-05-2013
Message 2 of 2 (259 Views)

Re: Short DST failed

Hello Brooksie72,

 

Welcome to the HP Forums!

 

The short DST failure test indicates that a certain component of the hard drive has failed, and that's really it. Just because it passed the test does not mean it is fully functional. Anyway, I would contact HP phone support to get a new hard drive.

 

You can utilize this website to learn how to contact HP appropriately, based on your region: Contact HP Worldwide

 

Please let me know if you have any other questions or concerns.

 

Mario

 

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