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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎06-25-2013 01:50 AM

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Hello, i am new here and this is my first question. I bought  HP Laptop G4-1200TX from a local dealer 2 years ago. It worked fine till last year when i ,manually, upgrade its window from win7 home basic to win7 premuim and then to win7 ultimate. After sometime some of keys stopped working  {last row keys - "z", "x", "c", "v", "m" (the last row alphabets except "b" and "n") and the spacebar stopped working}. Its been a long time now also the laptop is out of warranty. I havedone following things :
1) unistalled the keyboard from device manager and then reinstalled it again .
2) cleaned the keys by slightly pulling them up (there was no dust/dirt at all )
3) Removed the battery and hold the power button for full one minute and then reinserted the battery.
                               I Tried the above methods more than once but no success 😞  . I have also read your forum for similar question and answers but they were the same as above. Its really  difficult to open on-screen keyboard everytime.Now i want it to be perfect more than ever since i had to go college where laptop is necessary. So i come to you now for some help. Early reply appreciated....
Thanks in advance............

1 ACCEPTED SOLUTION

Accepted Solutions

‎07-20-2013 04:25 AM

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Thanks guys so much for giving your ime.... sorry for very late reply ......i was out of town... i have purchased a new keyboard for my laptop.. everything's  fine now... thanks again 🙂  🙂

 

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43 REPLIES 43

‎06-25-2013 03:35 AM

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Was something inadvertently spilled on the notebook?

 

Connect a usb keyboard for a temporary workaround.

 

Best regards,
erico


I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"



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‎06-25-2013 04:23 AM

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No, nothing was spilled on notebook. Know anything that i can do correct the notebook keyboard ??
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‎06-25-2013 06:45 AM

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Unfortunately you have tried everything short of replacing the keyboard. I think that is the next step and I am pretty sure it will fix the problem. Do you want a manual and a link to a place to buy the keyboard?

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‎06-26-2013 01:00 AM

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Sure sir i want that. But lastly ,do you think it may be a problem of keyboard ribbon cable? I haven't tried that because i don't want to take the risk of opening the notebook keyboard from behind with screwdrivers, myself. I might damage it.

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‎06-26-2013 03:17 AM

HP Recommended

You can have the keyboard replacement done at a PC or notebook shop by a technician. That should alleviate your concern about damaging the notebook.

 

Best regards,
erico


I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"



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‎06-26-2013 02:40 PM

HP Recommended

Here is the Service Manual. I fully understand not wanting to open it up.

 

http://h10032.www1.hp.com/ctg/Manual/c03137358.pdf

 

Look at page 57 and you can assess if it is omething you are comfortable doing.

 

The Manual also has a parts list so you have the correct part number. If you are going to take it to a shop you might save yourself some money to buy the keyboard yourself. Let us know if you want some ideas where to procure one.

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‎06-28-2013 12:30 AM - edited ‎06-28-2013 11:18 AM

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I had a similar problem with scrambled keys. I don't exactly remember how I fixed it but I believe you have to insert the ac cable in as your pc as it is either powering on or when it is powering down.

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‎06-28-2013 05:31 AM

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@JohnB95 wrote:
I had a similar problem with scrambled keys. I don't exactly remember how I fixed it but I believe you have to stick the ac cable in as your pc is either powering on or when it is powering down.

 

 

The resolution of the problem  has nothing to do with "stick the ac cable in as your pc is either powering on or when it is powering down"

 

Best regards,
erico


I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"



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‎06-28-2013 11:17 AM

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Somehow that solved my scrambled keys. Its worth a try.
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