TSST Corp CDDVDW TS-L633L ATA Device driver does not load. The problem code is 19.How to fix? (17403 Views)
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Honor Student
Chas-Msg
Posts: 4
Registered: ‎03-07-2011
Message 1 of 5 (17,403 Views)
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TSST Corp CDDVDW TS-L633L ATA Device driver does not load. The problem code is 19.How to fix?

HP Pavilion dv4
TSST Corp CDDVDW TS-L633L ATA Device

 

Control Panel / Problem Report and solutions
Problem: Could not load Driver software       Status: Report Sent

Description
Windows was able to successfully install device driver software, but the driver software encountered a problem when it tried to run. The problem code is 19.

Problem signature
Problem Event Name: PnPDeviceProblemCode
Architecture: x64
Hardware Id: IDE\CdRomTSSTcorp_CDDVDW_TS-L633L________________0400____
Setup class GUID: {4d36e965-e325-11ce-bfc1-08002be10318}
PnP problem code: 00000013
Driver name: cdrom.sys
Driver version: 6.0.6002.18005
Driver date: 04-11-2009
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 1033

Extra information about the problem
Bucket ID: 619663520


Control Panel / Device Manger
Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)
Click 'Check for solutions' to send data about this device to Microsoft and to see if there is a solution available.

 

I have Tried:
Update Driver software
Uninstall / Scan for hardware changes
Uninstall / Restart / found new hardware
Properties / Check for solutions

 

How do I fix?

Provost
DavidPK
Posts: 29,381
Registered: ‎09-24-2010
Message 2 of 5 (17,387 Views)

Re: TSST Corp CDDVDW TS-L633L ATA Device driver does not load. The problem code is 19.How to fix?

Hi,

 

Try following the procedure under the sub-heading 'Let me fix it myself' on the link below to remove the Upper and Lower filters and see if this helps the issue.

 

http://support.microsoft.com/kb/982116

 

You will need to restart the notebook after this.

 

Regards,

 

DP-K

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Microsoft MVP - Microsoft Windows Expert - Consumer

Honor Student
Chas-Msg
Posts: 4
Registered: ‎03-07-2011
Message 3 of 5 (17,384 Views)

Re: TSST Corp CDDVDW TS-L633L ATA Device driver does not load. The problem code is 19.How to fix?

That did it.

Thanks David.

Provost
DavidPK
Posts: 29,381
Registered: ‎09-24-2010
Message 4 of 5 (17,381 Views)

Re: TSST Corp CDDVDW TS-L633L ATA Device driver does not load. The problem code is 19.How to fix?

Hi,

 

You're welcome, glad it helped :smileyhappy:

 

All the best,

 

DP-K

---------------------------------------------------------------------------

****Click the White Kudos star to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Microsoft MVP - Microsoft Windows Expert - Consumer

Student
Dogguy
Posts: 1
Registered: ‎09-27-2011
Message 5 of 5 (16,483 Views)

Re: TSST Corp CDDVDW TS-L633L ATA Device driver does not load. The problem code is 19.How to fix?

worked excellent - now that my CD works, tyring to figure out how to install Windows 7?

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