03-10-2013 12:40 PM
I have HP Notebook PC with these spesifications:
The fingerprint reader has stopped working and when I check the biometric device in control panel I got this message: "
Windows did not find any biometric devices on this computer. You might need to attach your device of install device drivers".
I tried to fix this problem by going to this link Locate your product to get support
I did not get any results and it says that "We were unable to determine your specific product". I also tried
Automatically find your products and solutions, but again I get this message "0 HP products were discovered"
why I can't find support for HP ENVY dv6-7204se
I need your help in fixing the fingerprint reader ... thank you
03-10-2013 01:10 PM
Please find the web link given below might be helpful for you.
"I work for HP."
****Click the White Kudos star to say thanks****
****Please mark Accept As Solution if it solves your problem****
03-10-2013 02:24 PM
I tried the links, but still the problem is not fixed because every step needs my product number and when I enter my product number I get this message: "We were unable to determine your specific product".
03-11-2013 01:41 PM
I was unable to find the drivers searching with your product and model number as well.
I was able to keep searching and found this link and it was under our business site support. This is the drivers for your unit series and you should be able to download the fingerprint reader drivers from the link.
Let me know if this helps.
03-11-2013 11:59 PM
Thank you for the link, the fingerprint reader is back to normal. I didn't install the driver, it worked yesterday by its own. I will save the link for future use if someting happens to the fingerprint reader. Thank you so much for all the help.