Question
Reply
 
Student
GoutamDutta
Posts: 1
Member Since: ‎07-29-2014
Message 1 of 2 (94 Views)

The lapton screen has gone blank and stopped responding suddenly.

Dear HP,

The HP Laptop (a HP Pavilion Touchsmart 11-e006au), I bought online (at Flipkart) about a month ago has suddenly stopped working. When I tried to switch it on, the screen remained blank. No matter how much I try to switch it on it is not responding. I have taken out the battery, reinserted it, charged it and attempted to switch it on, all in vain.

Do let me know what to do regarding this. I have a 1 year warranty on the product. In case, the laptop is defective, I will expect it to be exchanged.

 

Thanking you,

Goutam Dutta Chowdhury

Retired
Futoji
Posts: 3,791
Member Since: ‎03-11-2014
Message 2 of 2 (65 Views)

Re: The lapton screen has gone blank and stopped responding suddenly.

Hello GoutamDutta, welcome to the HP Forums.

I see that the display has gone blank on your notebook. I will try to help you with this.

When you turn the notebook on, do you hear it starting up and just have a blank display?
Or does nothing happen at all?

This document may be able to help you out:
    Troubleshooting Black Screen Displays with No Error Messages During Startup or Boot.

Let me know how that goes. Thank you for posting on the HP Forums.

I worked on behalf of HP.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation