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Honor Student
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Member Since: ‎01-19-2013
Message 1 of 40 (109,372 Views)
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Touchpad Scroll not working - Windows 8 upgraded

HP Pavilion dv7 laptop which came loaded with Windows 7, I upgraded it to Windows 8 but now the Touch Pad scrolling is not working.

 

I have tried;

  • updating the driver
  • reinstalled original driver
  • troubleshoot compatibility on the original
  • tried a battery remove / hold power button option

 

These have not fixed my scroll at all. No other gestures are working either... The Synaptics pointing devide driver is installed at this time.

 

The only thing I CAN DO is point-and-click on by touchpad.

 

 

Appreciate the help.

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Accepted Solution

Re: Touchpad Scroll not working - Windows 8 upgraded

Hi,

 

It's possible that the setting you require have not been enabled by default, so it's worth checking the following.

 

Open windows Control Panel, open Mouse, select the 'ClickPad Setting' tab and then click the ClickPad Setting button.  In the following window, enter a tick in the box next to 'Scrolling' and then click on the actual word 'Scrolling' and you'll see a cog appear to the right.  Click the cog to open another page of settings and enter a tick in the box against 'Vertical Scrolling'.  Click the Close button and then click Apply and Ok in the previous window.

 

You may well find that other 'gesture options' can also be enabled in the same way.

 

Regards,

 

DP-K

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Provost
Posts: 36,939
Member Since: ‎09-24-2010
Message 2 of 40 (109,369 Views)

Re: Touchpad Scroll not working - Windows 8 upgraded

Hi,

 

It's possible that the setting you require have not been enabled by default, so it's worth checking the following.

 

Open windows Control Panel, open Mouse, select the 'ClickPad Setting' tab and then click the ClickPad Setting button.  In the following window, enter a tick in the box next to 'Scrolling' and then click on the actual word 'Scrolling' and you'll see a cog appear to the right.  Click the cog to open another page of settings and enter a tick in the box against 'Vertical Scrolling'.  Click the Close button and then click Apply and Ok in the previous window.

 

You may well find that other 'gesture options' can also be enabled in the same way.

 

Regards,

 

DP-K

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Microsoft MVP - Windows Experience

Honor Student
Posts: 2
Member Since: ‎01-19-2013
Message 3 of 40 (109,363 Views)

Re: Touchpad Scroll not working - Windows 8 upgraded

Thank you very much David... it works now! And now that I think of it, makes sense.

Ha ha, I bet 9/10 thats the case.

Thanks again!!!
Provost
Posts: 36,939
Member Since: ‎09-24-2010
Message 4 of 40 (109,350 Views)

Re: Touchpad Scroll not working - Windows 8 upgraded

Hi,

 

You're welcome and good to hear it's working Ok Smiley Happy

 

All the best,

 

DP-K

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Microsoft MVP - Windows Experience

Top Student
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Member Since: ‎05-12-2012
Message 5 of 40 (109,040 Views)

Re: Touchpad Scroll not working - Windows 8 upgraded

I have HP Probook 4530s. I installed a fresh copy of Windows 8 (not upgraded). My touchpad scroll is not working. It used to work perfect fine (without any drivers installation) in Windows 7. I tried to follow the aforementioned instructions but the mouse settings in my computer does not have a 'Clickpad Settings' button. 

 

[IMG]http://i50.tinypic.com/28jbpd.png[/IMG]

Distinguished Professor
Posts: 2,800
Member Since: ‎02-19-2013
Message 6 of 40 (108,958 Views)

Re: Touchpad Scroll not working - Windows 8 upgraded

JunaidSohail,

 

You’re almost there from the screen shot that you loaded.

 

  • When you’re on the mouse properties box click the device settings tab.
  • In the box under device double click the synaptic touch pad. A new box will open.
  • Click the plus next to scrolling.
  • Now click the words "One finger scrolling"

 

On the right you should be able to check enable vertical scrolling.

 

Clicking the White Kudos star on the left is a way to say Thanks!

 

Let me know how everything goes.

Have a good day.

 

Top Student
Posts: 9
Member Since: ‎05-12-2012
Message 7 of 40 (108,952 Views)

Re: Touchpad Scroll not working - Windows 8 upgraded

anthony82,

Thanks a ton! It was very helpful.

Kudos! given. Smiley Happy

Regards!
rdx Student
Student
Posts: 1
Member Since: ‎04-24-2013
Message 8 of 40 (108,156 Views)

Re: Touchpad Scroll not working - Windows 8 upgraded

HP Pavilion dv4 laptop which came loaded with Windows vista, I upgraded it to Windows 8 but now the Touch Pad scrolling is not working.

 

I have tried;

  • updating the driver
  • did try to do change any setting, but no option.

 

This has not fixed my scroll at all. No other gestures are working either... The Synaptics pointing device driver is installed at this time.

 

The only thing I CAN DO is point-and-click on by touchpad

Regents Professor
Posts: 4,677
Member Since: ‎12-15-2011
Message 9 of 40 (108,122 Views)

Re: Touchpad Scroll not working - Windows 8 upgraded

Hello rdx,

 

HP is not going to support hardware for Windows 8 on any system purchased before Oct 1st 2011.  Most Windows 7 drivers will work in Windows 8.  If your notebook came with Vista, you can probably update to Windows 7, but you will have issues going to Windows 8.

Check out this page to see if your computer has been tested by HP with Windows 8.

You can run the Upgrade assistant software, which will scan your PC and generate a report on what is currently installed on your PC is compatible with Windows 8.

 

I hope this helps.

 

 

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Tutor
Posts: 12
Member Since: ‎06-02-2013
Message 10 of 40 (104,919 Views)

Re: Touchpad Scroll not working - Windows 8 upgraded

Hey I followed all your steps until this part where you said "Click the plus next to scrolling."


Here's what happened after I double clicked on "Standard Pointing Device"
http://i716.photobucket.com/albums/ww166/oh_em_gee_dude/TouchPadError.png

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