03-31-2012 09:29 PM
For the last 2 weeks my keyboard and touchpad has not been working when I load onto the log in screen on Windows. The keyboard works while the computer is loading but once the log in screen comes up, I can not use both. I have tried taking the battery out and holding the power button and hitting F7 when the computer is loading but neither of them makes my touchpad or keyboard work. I can choose Safe Mode when the computer is loading but neither will work after Windows load. There was an update that completed two weeks ago and it started afterward.
I have a HP Pavillion Dv6t - 1200
Product Number FV161AV
I need to know how can this be fixed and IF it is worth fixing.
Thanks in advance
03-31-2012 10:08 PM
turn on the notebook while its turning on or booting up keep on tapping F8 button there will be options on how you want to boot the notebook choose safemode with command prompt, test your keys there and touchpad if it works most probably that your system got a malware that made the keyboard & touchpad malfunction... you got 2 options you could perform system restore but after a while the issue will exist or you could perform recovery but will wipe out all the information on the notebook (it will revert the notebook back to factory default condition) better to back up all your data.
11-25-2013 02:21 PM
I would like to be able to assist you with the Android keyboard, but first I would need to know what the full model number of your product is. I have include the document 'Guide to finding your product number'.