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avalonci
Posts: 1
Member Since: ‎01-02-2012
Message 1 of 6 (9,729 Views)

Touchpad won't charge.

I bought a touchpad about 6 months ago and it stop charging about 2 months ago. Is there a solution?
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CherylG
Posts: 21,725
Member Since: ‎11-12-2008
Message 2 of 6 (9,713 Views)

Re: Touchpad won't charge.

There have been issues with the cord and how it fits into the usb port.Try a little pressure under it to raise it up,any results?

You have a 1 yr warranty on the TP. Phone support costs after 90 days but Chat option is free:

 

http://kb.hpwebos.com/wps/portal/kb/na/touchpad/touchpad/wifi/supportservices/page_en.html


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CherylG
Posts: 21,725
Member Since: ‎11-12-2008
Message 3 of 6 (9,711 Views)

Re: Touchpad won't charge.

There is a long thread on charging issues at the TP forum:

 

http://forums.hpwebos.com/t5/HP-TouchPad-Software-Hardware/HP-Touchpad-Battery-will-not-charge/td-p/...


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cotterhomes32
Posts: 2
Member Since: ‎09-30-2012
Message 4 of 6 (3,267 Views)

Re: Touchpad won't charge.

i had my tab plugged in for 30 seconds and then it just blinked off and hadnt came back on since. can some one tell me something about what maybe going on.

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cotterhomes32
Posts: 2
Member Since: ‎09-30-2012
Message 5 of 6 (3,265 Views)

does the touch pad have a factory warranty

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CherylG
Posts: 21,725
Member Since: ‎11-12-2008
Message 6 of 6 (3,262 Views)

Re: warranty

[ Edited ]

You have a 1 yr warranty on the TP:

 

http://kb.hpwebos.com/wps/portal/kb/na/touchpad/touchpad/wifi/supportservices/page_en.html

 

Link to Touchpad Support Forums is also on the page.


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