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shahbaz_saleem
Posts: 5
Member Since: ‎02-20-2014
Message 1 of 2 (205 Views)

TrueVision HD camera switched to spca2082 and is no longer showing image

Model: HP ENVY Ultrabook 6-1025tu

OS: Windows 8.1

 

So a couple of days ago my camera suddenly doesn't work. My camera, which used to show as TrueVision HD on both Youcam and Skype, is now showing as spca2082, and all I get is a black loading screen.

 

I also tried the following.

 

Open windows Control Panel, open Device Manager, expand Imaging devices, right click on the HP Webcam entry and select Properties.

 

Select the driver tab and then click on the 'Update driver' button.  Select 'Browse my computer for driver software' and then choose 'let me pick from a list of device drivers on my computer'.

 

Remove the tick from the box next to 'Show compatible hardware'.  Under the Manufacturer column, left click 'Microsoft' to high light the entry and then select 'USB Video Device'.  Click next to install the driver.

 

When done, restart the notebook.

Any help would be appreciated, please.

 

HP Support Agent
Advance23
Posts: 2,723
Member Since: ‎09-03-2013
Message 2 of 2 (170 Views)

Re: TrueVision HD camera switched to spca2082 and is no longer showing image

Hi shahbaz_saleem,

 

I understand that you are having issues with your TrueVisioin HD webcam. I will try my best to help you resolve this issue.

 

Here is a document for Webcam Troubleshooting (Windows 8) that may resolve your issue. You will also need to scan for HP ENVY Ultrabook 6-1025tu Drivers for the most up to date driver for the webcam.

 

I hope this information helps, please let me know.

 

Thank you,

 

 

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~Advance23~
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