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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎09-17-2015 08:02 PM

HP Recommended
Product: HP ENVY 15-j150us
Operating System: Microsoft Windows 10 (64-bit)

All,


I have a HP ENVY 15-j150us Notebook upgraded to Windows 10 (64-bit) with four (4) USB 3.0 ports, two on the left side of the laptop and two on the right. The 2 USB ports on the left (the ones affixed to the motherboard) work fine. However, the two USB ports on the right (the ones on the controller card) do not work as intended. I do not believe it is a hardware problem as the ports will charge my android, but not detect the device to view its contents.


I’m thinking it may be a driver issue, so would anybody be able to help me locate the correct driver to get the USB 3.0 ports on the controller card working again?

 

Thanks!

10 REPLIES 10

‎09-17-2015 08:06 PM

HP Recommended

Here's what my USB Controllers look like:

 

Screenshot (2).png

 

 

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‎09-18-2015 02:19 AM - edited ‎09-18-2015 02:26 AM

HP Recommended

Lion20

 

 

Please install  Intel Chipset Installation Utility and Driver

http://ftp.hp.com/pub/softpaq/sp72001-72500/sp72043.exe

 

Intel Management Engine Interface (MEI) Driver

http://ftp.hp.com/pub/softpaq/sp72001-72500/sp72045.exe

 

Reboot

 

after reboot run windows update

 

android problem

 

Update the Kies or reinstall over the kies the usb driver

 

 

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‎09-18-2015 12:22 PM

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No luck after installing the Intel Chipset Installation Utility and Driver and Intel Management Engine Interface (MEI) Driver.  The Device Manager for the USB controller looks the same and Windows Update showed my computer was up to date after performing the installs.

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‎09-18-2015 02:00 PM - edited ‎09-18-2015 02:58 PM

HP Recommended

Ilion20

 

the screenshot is OK.

 

Had you all Windows 10 driver installed.

 

Your System Link

 

Please install the HP Utility Center and reboot.

http://ftp.hp.com/pub/softpaq/sp67001-67500/sp67336.exe

 

should not go this

 

use first Windows 10 Troubleshooting

 

second Troubleshooting USB connections

 

Microsoft Fix it: Microsoft provides a web-based automatic diagnostic and repair application. Go to the Microsoft Hardware devices are not working or are not detected in Windows webpage (in English) and click the green Run now button. Then follow the on-screen instructions. If the device still does not work, go to the next step.

 

 

Test the Intel driver Utility for update

 

 

 

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‎09-18-2015 08:13 PM

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Again, no luck with any of the suggestions.  And Windows 10 is not supported by Microsoft Fix it at this time.

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‎09-19-2015 03:18 AM - edited ‎09-19-2015 03:25 AM

HP Recommended

please install the new UEFI

 

http://ftp.hp.com/pub/softpaq/sp71501-72000/sp71522.exe

 

After Reboot

 

oben the device manager check every USB driver for update

 

and check the Save Power settings

 

Hardware and Devices Troubleshooter.

 

  1. Press the Windows + X, and click on Search.
  2. Type troubleshooting and select Troubleshooting.
  3. Click on Hardware and Sound and select Hardware and Devices and click on Next to run the troubleshooter

 

 

 

 

 

 

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‎09-19-2015 03:56 PM

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Unfortunately, nothing seems to solve the problem.

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‎09-19-2015 04:12 PM - edited ‎09-19-2015 04:28 PM

HP Recommended

Lion20

 

An update error

 

Please made a Hard reset

 

 

Please Download the Intel Chipset Update setupchipset.exe

 

Run it and reboot

 

Run Windows update

 

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‎09-19-2015 04:42 PM

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Again, no luck.

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