USB ports don't work (1651 Views)
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Honor Student
roll-em
Posts: 3
Member Since: ‎08-25-2010
Message 1 of 8 (1,651 Views)
Accepted Solution

USB ports don't work

I just purchased a G72t laptop Aug. 23 and 2 or the 3 USB ports do not recognize any devices. I have a wireless mouse plugged into the 3rd USB and it works fine. I tried to install a printer (HP 4280) and it would not work on either of the other 2 ports. It will work on the port where the mouse works. The mouse does not work in the 2 bad ports either. I went through the entired deleting the USB controller stuff to no avail. It seems so much like a hardware failure. Anyone have an suggestions?

Associate Dean
Mumbodog
Posts: 11,026
Member Since: ‎01-11-2010
Message 2 of 8 (1,640 Views)

Re: USB ports don't work

Sounds like a bad connection to the motherboard or a bad motherboard, contact HP and get it repaired under warranty, or return the Laptop to place of purchase and ask for a full refund.

 

Nothing worse than buying a New laptop that is broken right out of the box, I would return it and get a refund or exchange for another New Laptop, the sooner the better.

Honor Student
roll-em
Posts: 3
Member Since: ‎08-25-2010
Message 3 of 8 (1,617 Views)

Re: USB ports don't work

Thanks for the suggestion. The laptop is already in FedEx's hands with a replacement promised.

Associate Dean
Mumbodog
Posts: 11,026
Member Since: ‎01-11-2010
Message 4 of 8 (1,615 Views)

Re: USB ports don't work

Glad you are getting another one. Where did you buy it from if you don't mind my asking?

Honor Student
roll-em
Posts: 3
Member Since: ‎08-25-2010
Message 5 of 8 (1,607 Views)

Re: USB ports don't work

I bought it from HP online. We were very happy with the G72t and when we get one with working USB ports we will be even happier. I think it is a fine laptop.

 

 

Student
schonc
Posts: 1
Member Since: ‎01-27-2011
Message 6 of 8 (1,073 Views)

Re: USB ports don't work

FYI. same problem with the pavilion dm4 1150ca

Student
cmsharp74
Posts: 1
Member Since: ‎03-10-2013
Message 7 of 8 (328 Views)

Re: USB ports don't work

I have a Compaq Presario CQ60 and my USB drives started acting goofy out of the blue. No virus' have been detected but my computer has been giving me error messages saying the USB's "failure to load the drivers" nut it is while there is nothing plugged into them. I can see my devices (externals, mice, etc) power up but most of the time it won't recognize the external and it never recognizes the mice or powered multi-port hubs.

 

Any help would be appreciated.

Thanks

Chris

Student
jimgggg1
Posts: 1
Member Since: ‎12-02-2013
Message 8 of 8 (126 Views)

Re: USB ports don't work

[ Edited ]

Chris, did you ever find a fix?  I have the same issue with same machine.  Please send me a note to {Personal Information Removed}

thanks 

Jim

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