Unknown Device Under Device Manager After Doing A Win8 Pro Upgrade! (412 Views)
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Apota
Posts: 18
Registered: ‎09-21-2010
Message 1 of 8 (412 Views)
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Unknown Device Under Device Manager After Doing A Win8 Pro Upgrade!

I have an HP Pavilion dv7-6b32us notebook computer. I just installed Windows 8 Pro. I looked under Device Manager & I have one Unknown Device now. I installed all of the drivers, so I don't know what it can be. How can I find out? I'm attaching some screen shots. Thanks for your help and time!

 

Device-Manager-1.gif

Device-Manager-2.gif

Device-Manager-3.gif

 

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erico
Posts: 23,338
Registered: ‎01-07-2009
Message 2 of 8 (390 Views)

Re: Unknown Device Under Device Manager After Doing A Win8 Pro Upgrade!

Unfortunately. your uploaded images are not yet viewable.

 

Did you post the hardware ids information?

That is what is needed to identfy the unknown devices. Right-click the unknown device and select properties to invoke the properties menu.  See the example that I posted below.

 

device_hardware_ids.png

 

 



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Microsoft MVP - Microsoft Windows Expert - Consumer

Tutor
Apota
Posts: 18
Registered: ‎09-21-2010
Message 3 of 8 (381 Views)

Re: Unknown Device Under Device Manager After Doing A Win8 Pro Upgrade!

Yes, that's the information I put there. That's wierd you can't see the graphics. I can see them. Here is the data. Thanks so much!

 

ACPI\VEN_HPQ&DEV_6001
ACPI\HPQ6001
*HPQ6001

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erico
Posts: 23,338
Registered: ‎01-07-2009
Message 4 of 8 (376 Views)

Re: Unknown Device Under Device Manager After Doing A Win8 Pro Upgrade!

That is the HP wireless button.

 

Download and install the HP wireless button driver .

 

Please report your results here in your thread.



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****Please click on the Accept As Solution button if my suggestion resolves the issue you were having****
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Microsoft MVP - Microsoft Windows Expert - Consumer

Tutor
Apota
Posts: 18
Registered: ‎09-21-2010
Message 5 of 8 (359 Views)

Re: Unknown Device Under Device Manager After Doing A Win8 Pro Upgrade!

Yes, that worked. Thanks so much for your help and time!
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erico
Posts: 23,338
Registered: ‎01-07-2009
Message 6 of 8 (325 Views)

Re: Unknown Device Under Device Manager After Doing A Win8 Pro Upgrade!

I am happy to have been able to help you out. :smileyhappy:


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****Please click on the Accept As Solution button if my suggestion resolves the issue you were having****
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Microsoft MVP - Microsoft Windows Expert - Consumer

Tutor
PeterBill
Posts: 11
Registered: ‎12-25-2012
Message 7 of 8 (299 Views)

Re: Unknown Device Under Device Manager After Doing A Win8 Pro Upgrade!

I have the same problem when I upgrade to windows 8 can anyone help me please ! I very appreciate your notice !

here is the photos of my problemCapture 2.PNGCapture 3.PNG

 

Regents Professor
AttackofZaq
Posts: 4,472
Registered: ‎10-09-2012
Message 8 of 8 (278 Views)

Re: Unknown Device Under Device Manager After Doing A Win8 Pro Upgrade!

[ Edited ]

Hello PeterBill.

This piece of hardware is the "ENE CIR Reciever."  Unfortunately, I can not find a version of this driver for Windows 8.  I can offer you a few suggestions however.

First try downloading, installing, and running HP Support Assistant.  It will attempt to locate the drivers for your notebook's hardware itself.  This is the easiest method.  You can download it here. 

 

If this doesn't work you should try using the Windows 7 version of the driver (here is a link to the Windows 7 version) in Windows 8.  Some users report success with this method but I suggest trying it last.  I posted a thread with detailed instructions here.  Make sure to post the results.

I hope this information is helpful and that you have a great weekend!

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