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Honor Student
larasoft
Posts: 4
Member Since: ‎03-31-2013
Message 1 of 8 (17,607 Views)
Accepted Solution

Up and Down Arrow Keys Not Working

I have had the HP Pavilion g6t-1b00 CTO Notebook PC for a year or two now. I've been having a couple of problems with internet connectivity and putting my computer on "sleep".

 

However, few days ago, my keyboard randomly started acting weirdly. When I would try to type certain letter/numbers, they would come out differently. 

 

Ex. pressing the space bar would show up " ./M" instead

 

I tried restarting my computer many times and installed a BiOS update which fixed all of my issues except for my up and down arrow keys. As of now, they have no function; I can't scroll with them and they don't seem to be taking on the role of another key. I have tried using the keys on different programs. Using the touch pad to scroll works but I still can't use the up and down keys.

 

Is there anyway to get the up and down arrow keys to work again?

 

Distinguished Professor
RedRose0528
Posts: 3,429
Member Since: ‎03-28-2012
Message 2 of 8 (17,574 Views)

Re: Up and Down Arrow Keys Not Working

 

Hello Larasoft,

 

I understand you’re up and down arrow keys are not functioning, is that accurate? I will do all I can to help you with this issue.

 

 

I want you to access the setup menu to test the keys out, see instructions below.

 

1.       Shut down the computer.

2.       Locate the F10 key across the top.

3.       When you turn the computer back on immediately start tapping the F10 key repeatedly.

4.       If successful you should be on setup utility screen. What’s different about this is you can only use you arrow keys to navigate.  

5.       Try working the arrow keys  up and down on different menus and see if they work.

6.       Once you tested it press F9 to setup defaults and then press F10 to save and exit.

 

If I have been helpful or if you’d like to say thanks you can click the white star under my name to give me Kudos.  I really appreciate it.

 

Please respond at your earliest convenience with you results.

Thanks

 

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Honor Student
larasoft
Posts: 4
Member Since: ‎03-31-2013
Message 3 of 8 (17,571 Views)

Re: Up and Down Arrow Keys Not Working

The up and down arrow keys aren't working in that mode.
Distinguished Professor
RedRose0528
Posts: 3,429
Member Since: ‎03-28-2012
Message 4 of 8 (17,569 Views)

Re: Up and Down Arrow Keys Not Working

 

Larasoft,

 

Thank you for your quick response.

 

With that being said its going to be the keyboard itself needs to be replaced.  Again what is very unique about that mode is the computer uses the most basic drivers possible because that’s all it needs to function in that environment.

 

Do you know if you’re still covered under warranty?

 

If I have been helpful or if you’d like to say thanks you can click the white star under my name to give me Kudos.  I really appreciate it.

 

Please respond at your earliest convenience.

Thanks

Clicking the White Kudos star on the left is a way to say Thanks!

Clicking the 'Accept as Solution' button is a way to let others know which steps helped solve the problem!
Honor Student
larasoft
Posts: 4
Member Since: ‎03-31-2013
Message 5 of 8 (17,567 Views)

Re: Up and Down Arrow Keys Not Working

I believe my warranty expired this summer. well I have to send my computer to HP or can I do it myself?
Distinguished Professor
RedRose0528
Posts: 3,429
Member Since: ‎03-28-2012
Message 6 of 8 (17,566 Views)

Re: Up and Down Arrow Keys Not Working

 

Larasoft,

 

You can do it yourself; it’s not too terrible of a task to accomplish.

 

 Here is the service manual for your computer and on page 50 are the directions to remove the keyboard.  To actually get the keyboard itself you can contact the HP help desk at 1-800-474-6836 if you reside in the US or Canada or click on this link and select your location and the number will be provided for you.

 

Now if you don’t feel comfortable, the HP help desk can provide you a quote to get the keyboard replaced directly through them so that option is still possible.

 

If I have been helpful or if you’d like to say thanks you can click the white star under my name to give me Kudos.  I really appreciate it.

 

Please respond at your earliest convenience.

Thanks

Clicking the White Kudos star on the left is a way to say Thanks!

Clicking the 'Accept as Solution' button is a way to let others know which steps helped solve the problem!
Honor Student
larasoft
Posts: 4
Member Since: ‎03-31-2013
Message 7 of 8 (17,561 Views)

Re: Up and Down Arrow Keys Not Working

Thank you for help!
Distinguished Professor
RedRose0528
Posts: 3,429
Member Since: ‎03-28-2012
Message 8 of 8 (17,560 Views)

Re: Up and Down Arrow Keys Not Working

 

Larasoft,

 

You are very welcome. If you have any future issues or concerns don’t hesitate to ask.

 

Also if this solution is helpful to you please make accepted solution so if anyone else in the community has a similar problem they can try what we tried.

 

If I have been helpful or if you’d like to say thanks you can click the white star under my name to give me Kudos.  I really appreciate it.

 

Thank you again. 

Clicking the White Kudos star on the left is a way to say Thanks!

Clicking the 'Accept as Solution' button is a way to let others know which steps helped solve the problem!
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