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Honor Student
Posts: 3
Member Since: ‎07-28-2014
Message 1 of 4 (154 Views)

Weak backlit Keyboard!

Hello,

i'm using HP envy 171nr 15 inch with a backlit keyboard!  I am completely satisfied with the laptop except my backlit keyboard Smiley Sad

my backlit keyboard is stronger on the right side and weaker on the Left, where the fan is located..

 

The panel underneath (silver) is getting pressed inside on the left side....unlike on the right its rigid and stiff!

My key 'A' is shivering even air is blown over it!

i am in fear that my keyboard is weak and keys get removed.

Can i consult the nearest service station and get my keyboard replaced or it cannot be repaired?

thank you! in advance Smiley Happy


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Provost
Posts: 30,302
Member Since: ‎11-12-2008
Message 2 of 4 (142 Views)

Re: Weak backlit Keyboard!

I would certainly inquire at the Service Center since it does appear to be a hardware defect which needs replacement.


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Honor Student
Posts: 3
Member Since: ‎07-28-2014
Message 3 of 4 (133 Views)

Re: Weak backlit Keyboard!

Okay! thaks..

But will the service station in india able to to it... Because i Bought it US ?

Provost
Posts: 30,302
Member Since: ‎11-12-2008
Message 4 of 4 (122 Views)

Re: Weak backlit Keyboard!

I don't think the service center in india will be able to get parts for a US model.


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