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Top Student
shahbaz_saleem
Posts: 5
Member Since: ‎02-20-2014
Message 1 of 4 (271 Views)

WebCam is not working

laptop model: HP ENVY Ultrabook 6-1025tu

http://h10025.www1.hp.com/ewfrf/wc/product?cc=us&dlc=en&lc=en&product=5293853&rule=49988

 

I'm using windows 8.1 pro

 

My 

Webcam is not working, i'm using youcam software which i downloaded from HP Drivers Website after choosing my Operating System,
http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?cc=us&dlc=en&lc=en&product=5293853&rule=49988&

 

When basic drivers are installed device manager shows HP truevision cam, after upgrading now device manager show SPCA2082 PC Camera,

When i run the youcam software camera's light turn on but it shows no video....

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DavidPK
Posts: 33,727
Member Since: ‎09-24-2010
Message 2 of 4 (254 Views)

Re: WebCam is not working

Hi,

 

Try the following.

 

Open windows Control Panel, open Device Manager, expand Imaging devices, right click on the HP Webcam entry and select Properties.

 

Select the driver tab and then click on the 'Update driver' button.  Select 'Browse my computer for driver software' and then choose 'let me pick from a list of device drivers on my computer'.

 

Remove the tick from the box next to 'Show compatible hardware'.  Under the Manufacturer column, left click 'Microsoft' to high light the entry and then select 'USB Video Device'.  Click next to install the driver.

 

When done, restart the notebook.

 

Regards,

 

DP-K

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Top Student
shahbaz_saleem
Posts: 5
Member Since: ‎02-20-2014
Message 3 of 4 (239 Views)

Re: WebCam is not working

I did the process as you described, but still it is not working. The Problem happened when i upgrade win 7 to windows 8.1.

thanks

Top Student
shahbaz_saleem
Posts: 5
Member Since: ‎02-20-2014
Message 4 of 4 (219 Views)

Re: WebCam is not working

anyone having another solution??????
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