HP Support Forums
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04-30-2012 07:01 AM
If complainst dont answer if the moderators dont answer if firstname.lastname@example.org dont answer
Why offer warranties then blame the consumer for something the retailer did. Surely HP's customers should be looked after and not fobbed off
04-30-2012 09:07 AM
Why don't you try to explain to us what happened? I went and looked at some of your other posts and it is something about HP revoking a warranty after 10 months. Please tell us the story if you want help.
05-01-2012 02:19 AM
I tried to use a dvd on the computer when it was 11months old. It didnt work so i tried another etc. I phoned HP they said it expired in January, a month prior. I went arounf and around now its month 14.
I tried the retailer but they just passed the buck.
The laptop was sold " invalidated " as HP terms it. From my experience HP use evey excuse not to provide support.
When i purchased a new pc it came with a 30 day support set up thing free of charge and yet when i phoned HP they knew nothing about it. When i complained i got to speak to some manger in south africa. Infact ewvery time i phone HP i speak to a manager (they must have thousands)
I was trying to connect a hp monitor to a hp computer but the frame rate went to shot. I tried calling hp and all they could say was that it is a commercial unit.
I dont unfderstand i bought it in a shop and it had hp's logo on it.
I also have a hp flash drive i have been phoning hp since may because it hasnt worked, They simply dont give a **bleep**e.
Last month i spent £20 on calling HP.
(BTW i bet the moderators will remove this, they did this before and temporarly banned me)
05-01-2012 07:09 AM
You bought outside of ordinary channels so you have no warranty. Your only recourse is against the seller. Just because you "bought it in a shop and it had hp's logo on it" does not mean HP has to warrant it.