• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
HP Recommended
cq60-104tu
Microsoft Windows 7 (64-bit)

i shutdown my pc in working condition but when i turn it on next morning some keys did'nt work, middle row exapt g & h all key not working , (a s  d f j k l ; enter ) a s d work but i have to press more n more for long time and on hard pressing.

i tryed unistallation of keyboard driver and restart but no improvement. is it hardware problem or software ?

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

1. Buy a new one 2. have it shipped to you and 3. install it. Where are you located (country?) it is a UK English keyboard, right?

 

This is the part you need:

 

For use in the United Kingdom 496771-031

 

Your Service Manual:

 

Manual

 

See pages 4-17 through 4-19 for instructions. If you prefer video:

 

https://www.youtube.com/watch?v=-8xp89IIao8

 

In the U.K. it looks like the keyboard is about 20 pounds:

 

http://www.ebay.co.uk/itm/HP-Compaq-CQ60-G60-Laptop-Keyboard-496771-031-UK-LAYOUT-/161139740069?pt=L...

 

If this is "the Answer" please click "Accept as Solution" to help others find it. 

View solution in original post

6 REPLIES 6
HP Recommended

Given the age of the laptop odds are the keyboard has gone bad. What language keyboard is it and we can help you find one and replace it. Not expensive or difficult. 

HP Recommended

my keyboard is in English language (u.k) , and i did not understand reason of this problem laptop was off no charging connect , can you plz explain it ?

HP Recommended

Electronic items are prone to failure. I think it does not matter what you were doing at the time, the keyboard was just set to fail. They are made of very intricate circuits inside to make sure each letter is recognized by the processor and motherboard. As I said, replacement is not expensive or difficult. It is like replacing the wiper blades on your car. It just has to be done on some laptops as they get a bit older. Do you want to do the replacement?

HP Recommended

yes , i have to ..so i will replace my keyboard , how can i replace it ?

HP Recommended

1. Buy a new one 2. have it shipped to you and 3. install it. Where are you located (country?) it is a UK English keyboard, right?

 

This is the part you need:

 

For use in the United Kingdom 496771-031

 

Your Service Manual:

 

Manual

 

See pages 4-17 through 4-19 for instructions. If you prefer video:

 

https://www.youtube.com/watch?v=-8xp89IIao8

 

In the U.K. it looks like the keyboard is about 20 pounds:

 

http://www.ebay.co.uk/itm/HP-Compaq-CQ60-G60-Laptop-Keyboard-496771-031-UK-LAYOUT-/161139740069?pt=L...

 

If this is "the Answer" please click "Accept as Solution" to help others find it. 

HP Recommended

thanks 

 

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.