acpi/hpq6000 (166991 Views)
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Top Student
holyass
Posts: 5
Member Since: ‎09-21-2012
Message 1 of 18 (166,991 Views)
Accepted Solution

acpi/hpq6000

Hi!

Sorry for disturbing.

I am working in russian laptop seller firm.

Recently we received new HP laptops and they have a problem.

The problem is: unknown device with id "acpi/hpq6000"

What is this? Need to install proper driver.

Thank's for your help.

God bless you!

Provost
Paul_Tikkanen
Posts: 39,741
Member Since: ‎07-13-2010
Message 2 of 18 (166,977 Views)

Re: acpi/hpq6000

Hi:

 

Did you mean to post HPQ0006?

 

These should be the drivers you need for that...

 

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-73359-1&cc=us&dlc=en&lc=en

 

Paul

Top Student
holyass
Posts: 5
Member Since: ‎09-21-2012
Message 3 of 18 (166,949 Views)

Re: acpi/hpq6000

I will try this drivers, but 6000 is the correct number.

Top Student
holyass
Posts: 5
Member Since: ‎09-21-2012
Message 4 of 18 (166,909 Views)

Re: acpi/hpq6000

bump

Top Student
holyass
Posts: 5
Member Since: ‎09-21-2012
Message 5 of 18 (166,795 Views)

Re: acpi/hpq6000

Nobody cares?

Provost
Paul_Tikkanen
Posts: 39,741
Member Since: ‎07-13-2010
Message 6 of 18 (166,786 Views)

Re: acpi/hpq6000

Nobody has an answer.

 

If it wasn't the QLB driver I posted, then I don't know what it could be.

 

I googled the code and the only two hits I got were your posts.

Tutor
Peter_Hennig
Posts: 1
Member Since: ‎09-27-2012
Message 7 of 18 (166,650 Views)

Re: acpi/hpq6000

Hi

I had the same issue, but found the driver at last.

 

HP 3D DriveGuard 5:

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=no&prodTypeId=32...

 

Peter

 

Provost
Paul_Tikkanen
Posts: 39,741
Member Since: ‎07-13-2010
Message 8 of 18 (166,631 Views)

Re: acpi/hpq6000

Excellent, Peter.

 

That must be a new revision of the driveguard.

 

The normal hardware ID for the 3D driveguard that I am familiar with is acpi/hpq0004.

 

I will make a note of this for future reference.

 

Paul

Top Student
holyass
Posts: 5
Member Since: ‎09-21-2012
Message 9 of 18 (166,527 Views)

Re: acpi/hpq6000

[ Edited ]

I tryed this driver recently at hp 4540s, but problem is not solved.

Still has an unknown device.

May be i can contact directly with HP support?

Provost
Paul_Tikkanen
Posts: 39,741
Member Since: ‎07-13-2010
Message 10 of 18 (166,492 Views)

Re: acpi/hpq6000

You can try.

 

Below is the link to the HP worldwide support numbers.

 

http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation