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Honor Student
619jam
Posts: 3
Member Since: ‎11-27-2013
Message 1 of 3 (243 Views)

battery replacement

I contacted HP support on 11/8/13 in regards to the battery on my laptop not charging. After a couple hours of them telling me to upload certain updates & quick fixes nothing worked. They eventually concluded the battery is no good & a replacement would need to be sent to me. I was under the impersonation that I would receive the part in a couple business days. NOPE!!! I checked on the status and it advised me I would receive it no later then 11/26/13 depending if there were any delays. I get a call the other day saying I wouldn't receive it until 12/11/13? I asked the rep what the delay was & she stated she couldnt answer. I asked if I would be able to just buy a battery? She said she wasnt sure if they were available online. 

 

I go online & call today to pretend to order the part. And guess what it's available!!! Yet I already purchased the laptop & now there is a delay??? Why can't they just take the ones that are available for purchase & send me one already??? I barely had the laptop & I've already had a few problems with the Envy 17. Now I constantly have to be near a outlet otherwise my laptop dies in a matter of minutes. Some warranty HP!!!!

 

Best Regards,

 

Frustrated "customer

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Huffer
Posts: 10,809
Member Since: ‎11-12-2008
Message 2 of 3 (190 Views)

Re: battery replacement

It may seem odd but the stock of parts for sale and the stock of parts for replacement under warranty are not the same. I am going to bump your post up to someone who can maybe do something. Watch your PM inbox here in the Forum.

Honor Student
619jam
Posts: 3
Member Since: ‎11-27-2013
Message 3 of 3 (130 Views)

Re: battery replacement

That may be the case but for it to take more then 1 month is unacceptable & a sad excuse. They would rather make a profit than fix an issue with their product. I appreciate any help but greatly disappointed in the lack of speed in fixing this problem. 

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