01-12-2014 05:28 AM
My Laptop is HP Envy 6-1111nr running with windows 8.1k. After 3 months with absolutely no issue, My computer suddenly can't boot. It happened after i shut down my computer normally. ( Putting cursor on top right and going to settings, etc...) Then after a couple of hours, i turned my computer on and now i have this error message:
Boot Device Not Detected
Please install an Operating System on your Hard Drive
Someting like that and i tried booting from usb, but no luck. From CD, and no luck as well. I did the memorry test and it pased, but the hard drive test failed. It says NOT INSTALLED. What do i do? Do i need to change my hard drive? If I do, how do i get one from hp, because i know it has service or somethin like that.
01-12-2014 06:04 AM
it sounds like your Boot configuration is messed up..
your HD should be fine..
it can't detect it because it can't detect an OS..
Google: How to recover Boot configuration.
Also.. did you try booting last known working configuration option?
I am NOT an HP employee.
01-12-2014 06:12 PM
There should be an access panel on the bottom of the computer, try opening that up and checking to make sure that the cable that plugs the hard drive into the computer is securely attached. If after doing that it still doesn't work, your hard drive has probably failed and needs to be replaced. Contact HP and work with them as if you have only had the computer for 3 months, it should still be under warranty and should be taken care of by HP.