02-07-2014 04:50 PM
I'm having a very unusual problwm with my Hp 2000 Notebook. I sent my laptop in to HP tech support because I was having a power issue. HP clams to have installed a new mother board and returned it. My laptop worked after I recieved it. the next day it would not turn on. I did some troubleshooting and discovered it would not turn on while the battery is inserted. To turn it on I had to remove the battery, insert the AC adapter, & perform a hard restart. My laptop worked fine, but when I insert the battery the computer completely shutoff, and would not turn back on unless the battery was removed, and a hard restart was done. I notified HP tech support. I sent it back to be repaired. Got it back yesterday, and it worked fine. Tried turning it on today , and the computer started up normally, but after a few seconds unexpectily shuts down. I go through the process of removing the battery, connecting the AC adapter, perform hard restart, and laptop works fine. I insert the battery computer shuts down. I contacted HP tech support again they said send it in to be repaired. Can anyone help me with this problem. I feel like HP is giving me the run around until my warrenty runs out,
02-10-2014 02:56 PM
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As you are still under warranty I would advise you to keep dealing with HP Technical Support in regards to this matter. The fact that the issue was brought up before your warranty expired with HP is a good thing. I would advise you to ensure that you bring up the fact that you have had different motherboards, but the same battery and are still experiencing the same issue. I suspect that this is a short in the battery or in the battery connection, but cannot say for certainty.
I hope this helps you get this resolved. Thank you for bringing this issue to the HP Forums. Have a great day!
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