Question
dv7 Left hinge pulling case apart? What the heck!
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Honor Student
parky91
Posts: 4
Member Since: ‎05-24-2014
Message 11 of 44 (298 Views)

Re: dv7 Left hinge pulling case apart? What the heck!

I'm hoping I can get something like this since I'm a student and can't afford £170 to get it fixed !

Student
Vt123
Posts: 1
Member Since: ‎06-02-2014
Message 12 of 44 (297 Views)

Re: dv7 Left hinge pulling case apart? What the heck!

I have had the same problem as well, my laptop is an envy touchsmart 15-jO51.

The base has started to break at the left hinge. After this broke, I"ve gotten a message about a faulty fan and have not been able to use my laptop. Still have warranty, but am not sure that it will cover the broken base.
Honor Student
diabloangelz
Posts: 4
Member Since: ‎05-17-2014
Message 13 of 44 (282 Views)

Re: dv7 Left hinge pulling case apart? What the heck!

RNElliott, they did the exact same thing for me.

 

My computer is a year+ out of warranty.  They got my information and overnighted me a box.  I sent the computer in and they fixed it free of charge.  This is what they replaced:

 

708998-001 BASE ENCLOSURE

684559-001 TOP COVER - TOUCHPAD

 

I haven't received the computer back yet.  It shipped out on 5/29, but the tracking has not updated since then.  Here's to hoping Fedex didn't lose the computer.  :smileymad:

Distinguished Professor
Advance23
Posts: 2,789
Member Since: ‎09-03-2013
Message 14 of 44 (274 Views)

Re: dv7 Left hinge pulling case apart? What the heck!

Hi VT123,

 

I just sent you a private message. If you are not sure how to check your forum messages, this post How to check your messages by SiobhanF has instructions.

 

Regards,

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" by the Reply to say “Thanks” for helping!



~Advance23~
I worked on behalf of HP
Student
kenz9388
Posts: 1
Member Since: ‎06-02-2014
Message 15 of 44 (270 Views)

Re: dv7 Left hinge pulling case apart? What the heck!

My HP pavilion dv7 is having the same problem as above. When I went to open it up the back cracked on the bottom and now the screen and left hinge are really loose. Just checked the warrenty and its expired. I wanted to know how HP handles problems like this when the warrenty is up or if I should shop around for computer repairs in my area

Distinguished Professor
Advance23
Posts: 2,789
Member Since: ‎09-03-2013
Message 16 of 44 (261 Views)

Re: dv7 Left hinge pulling case apart? What the heck!

Hi kenz9388,

 

 

I just sent you a private message. If you are not sure how to check your forum messages, this post How to check your messages by SiobhanF has instructions.

 

 

Regards,

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" by the Reply to say “Thanks” for helping!



~Advance23~
I worked on behalf of HP
Student
BillnMartie
Posts: 1
Member Since: ‎06-03-2014
Message 17 of 44 (233 Views)

Re: dv7 Left hinge pulling case apart? What the heck!

This is my 2nd HP and I could never firgure out what I could have done to make the case seperate and the lt hinge behave badly!   I hope HP contacts me to get this resolved too.  My letter p is failing and my fans are entirely too loud and hot.  I have cleaned out the vents, and the battery test reads as good. I never had any of these problems on my first HP!

Distinguished Professor
Advance23
Posts: 2,789
Member Since: ‎09-03-2013
Message 18 of 44 (219 Views)

Re: dv7 Left hinge pulling case apart? What the heck!

Hi BillnMartie,

 

 

I just sent you a private message. If you are not sure how to check your forum messages, this post How to check your messages by SiobhanF has instructions.

 

 

Regards,

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" by the Reply to say “Thanks” for helping!



~Advance23~
I worked on behalf of HP
Honor Student
DBLFUN
Posts: 4
Member Since: ‎05-07-2009
Message 19 of 44 (177 Views)

Re: dv7 Left hinge pulling case apart? What the heck!

Same here:

 

My DV7t-7200 Quad Edition purchased Dec. 2012 began to open & close (noisy hinges) very suspiciously within just 2 1/2 months of purchase.   Now actual separation as widened across entire back area between upper & lower BOTTOM enclosure - particularly hinge support areas.  I worry it may actually be coming completely apart!    Love this laptop but the housing / enclosure plastic is giving me a lot of disappointment...So Unlike my family's previous hp laptops.  

 

Any advice would be much appreciated,

 

Thanks

 

Moderator
george-p
Posts: 8,855
Member Since: ‎01-09-2014
Message 20 of 44 (176 Views)

Re: dv7 Left hinge pulling case apart? What the heck!

Hi @DBLFUN ,

 

I have sent you a private message. If you are not sure how to check your private messages then this post has instructions that will guide you through the process.

 

Regards,
George

I work for HP
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation