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Honor Student
Afshi
Posts: 2
Member Since: ‎06-25-2012
Message 1 of 5 (157 Views)

dvd/cd rom

I have an ENvy 14 Notebook. Froma few days my DVD/CD Rom is not inserting any cd/dvd  whenever i try to insert it ejects it without reading or detecting????

Can someone tell me whats the problem????? :smileyindifferent:

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banhien
Posts: 32,308
Member Since: ‎01-29-2009
Message 2 of 5 (153 Views)

Re: dvd/cd rom

Hi,

 

Please try this first:

 

   http://support.microsoft.com/mats/cd_dvd_drive_problems/en-us

 

Good luck.

BH
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Austing35
Posts: 71
Member Since: ‎06-22-2012
Message 3 of 5 (142 Views)

Re: dvd/cd rom

Hi Afshi, nothing was mentioned about trying multiple DVDs for testing purposes. Can you try at least 4 DVDs and see if it behaves the same? 

Honor Student
Afshi
Posts: 2
Member Since: ‎06-25-2012
Message 4 of 5 (128 Views)

Re: dvd/cd rom

I tried even more than 4 different dvd .... its not working and its behavind same ... does it is a hardware problem or software .....:smileysad:
Honor Student
SRHIII
Posts: 2
Member Since: ‎06-28-2012
Message 5 of 5 (118 Views)

Re: dvd/cd rom

I tried the Microsoft Fix-it.  That didn't help.

I tried deleting the upper/lower filters, that  didn't help.

I've swapped out the DVD drive.  Still nothing.

Any other ideas?

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