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Honor Student
legend
Posts: 2
Member Since: ‎09-13-2009
Message 1 of 8 (13,545 Views)

fingerprint reader not working

i use pavillion dv2713tu.my fingerprint reader worked properly for a year, but now it is not even reading fingerprints.i tried re-installing the driver but no improvement .What can be the problem?..hardware or software?..somone pls help...
Tutor
kadence
Posts: 6
Member Since: ‎09-12-2009
Message 2 of 8 (13,538 Views)

Re: fingerprint reader not working

Hi,

 

I would like to provide you the links that would help us fix the fingerprint reader issues

 

http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&dlc=en&cc=us&docname=c00678197

 

http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&cc=us&dlc=en&docname=c00958213#SeeAlso

 

Please perform the steps listed in the window and let me know if it is fixed or not?:smileyhappy:

Honor Student
legend
Posts: 2
Member Since: ‎09-13-2009
Message 3 of 8 (13,531 Views)

Re: fingerprint reader not working

hi,

   i tried installing DigitalPersona Personal 3.1.0, but during installation it shows "the system cannot verify that the fingerprint reader is installed.Toset up the reader install the driver from application and Driver recovery disc ".i have earlier tried to solve the problem by restoring factory settings , but it was useless.

i now uses windows 7.On the  devices it shows Fingerprint sensor (some "biometric devices") .When i checked its properties it showed hardware working properly..can you help?

Honor Student
flgator
Posts: 4
Member Since: ‎09-11-2009
Message 4 of 8 (13,512 Views)

Re: fingerprint reader not working

I had this problem and I cleaned the reader with scotch tape and it worked. I now do it every tow months or so. Just a suggestion.
Student
william4u
Posts: 1
Member Since: ‎06-14-2013
Message 5 of 8 (2,865 Views)

Re: fingerprint reader not working

my fingureprint reader not detecting, why?

Honor Student
chinookid
Posts: 2
Member Since: ‎08-15-2013
Message 6 of 8 (2,345 Views)

Re: fingerprint reader not working

hi i have a hp envy dv6 and just last night my finger print scaner stopped working the light next to the scaner isint on 

so i checked the device manager and it said that "Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)"    please help.

Honor Student
chinookid
Posts: 2
Member Since: ‎08-15-2013
Message 7 of 8 (2,343 Views)

Re: fingerprint reader not working

forgot to add that its a windows 8 computer
Student
Kernibug
Posts: 1
Member Since: ‎08-29-2013
Message 8 of 8 (2,095 Views)

Re: fingerprint reader not working

Bought the hp Envy, the fingerprint reader worked until about 10 days ago and now I find that the company that has the data is out of business and no support available. HP needs to let us know how to make this feature work again. I presume it will be set up with another software firm. This is a feature sold on this computer and it worked for a week!

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