Question
Reply
 
Honor Student
kshan
Posts: 3
Member Since: ‎03-02-2012
Message 1 of 6 (8,660 Views)
Accepted Solution

hard disk test failed -303

I have a 15 months old HP laptop and out of warranty. It brings up the launch repair mode or start windows normally option and both the options just hang there even after running them for almost 5 hours or so. When I run system diagnostics using F10 it fails with “Hard Disk Failure 303 “.  I tried to back up the files using the F11 option but it won’t let me do it.

Any help is appreciated.

Provost
DavidPK
Posts: 31,641
Member Since: ‎09-24-2010
Message 2 of 6 (8,653 Views)

Re: hard disk test failed -303

Hi,

 

The 303 error would indicate that the Hard Drive is failing and will need to be replaced.

 

If you would like a guide on replacing the Hard Drive yourself, please let me know - include the full Model No. and Product No. of the notebook ( from the service tag underneath your notebook ) - see Here for a further explanation.

 

One possible way to try and retrieve your files from a non-booting drive is to follow the process detailed in the link below.  The Ubuntu operating system CD you create can run from the CD alone ( ie it doesn't have to install on the Hard Drive ) and I've often found it to be successful in retrieving data even from a failing Hard Drive.  When you've created the CD, follow the instructions and see if you can back up your existing files. 

 

http://www.howtogeek.com/howto/windows-vista/use-ubuntu-live-cd-to-backup-files-from-your-dead-windo...

 

Regards,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Microsoft MVP - Microsoft Windows Expert - Consumer

Honor Student
kshan
Posts: 3
Member Since: ‎03-02-2012
Message 3 of 6 (8,624 Views)

Re: hard disk test failed -303

Thanks for the suggestions David.It would be great if you can educate me with the steps needed to replacethe hardrive.Laptop is hp Pavillion dv6 -3127 series.It currently has a 500 gb hard drive. I can buy the hard disk from best buy probably,do we need a recovery disk  to retrive my files from the corrupted hard disk?

 

Any Help Is greatly appreciated.

Provost
DavidPK
Posts: 31,641
Member Since: ‎09-24-2010
Message 4 of 6 (8,622 Views)

Re: hard disk test failed -303

Hi,

 

The drive on the link below is an example of one that would be fine for your notebook.

 

500Gb Hard Drive

 

The procedure to replace the Hard Drive starts on Page 55 of your Maintenance & Service Guide.

 

Once done, you will need to use your Recovery DVDs to reinstall the Operating System on the new drive.

 

If you don't have your Recovery Discs, you can order a replacement set using the link below.

 

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00810334&cc=us&lc=en&dlc=en

 

If you have any problem with this link, order them directly from HP.

 

If you live in the US, contact HP Here.

 

If you are in another part of the world, start Here.



Regards,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Microsoft MVP - Microsoft Windows Expert - Consumer

Honor Student
kshan
Posts: 3
Member Since: ‎03-02-2012
Message 5 of 6 (8,616 Views)

Re: hard disk test failed -303

Thanks David. I am planning to have the new hard disk tommorrow and then try the steps you have detailed.

Will give you an update on the results.

Provost
DavidPK
Posts: 31,641
Member Since: ‎09-24-2010
Message 6 of 6 (8,613 Views)

Re: hard disk test failed -303

Ok :smileyhappy:

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Microsoft MVP - Microsoft Windows Expert - Consumer

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation