hp BD ROM BC-5550H SATA CdRom Device - issue - not functioning (2820 Views)
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Honor Student
Tbab
Posts: 2
Member Since: ‎02-05-2012
Message 1 of 5 (2,820 Views)

hp BD ROM BC-5550H SATA CdRom Device - issue - not functioning

A driver (service) for this device has been disabled.  An alternate driver may be providing this functionality. (Code 32)

 

Drivers Installed:
cdrom.sys
GEARAspiWDM.sys

 

I have attempted to uninstall the driver (control panel - device manager) and rebooted the system twice.  I have had the computer for a single day and it was working.  Roxio Creator XE 8.2 was attempted to be installed and tnen I uninstalled it when it did not work when I ran the program.  I also attempted 'roll-back' but it stated that the roll-back was not possible.

 

I cannot run the CD/DVD drive - if is recoginzed in the hardware manager - but I can not get it to work - my hardware reflects the issue triangle but nothing I have tried has resolved it.  Please advise what I need to do to get the optical drive working properly.

 

 

Provost
DavidPK
Posts: 30,724
Member Since: ‎09-24-2010
Message 2 of 5 (2,807 Views)

Re: hp BD ROM BC-5550H SATA CdRom Device - issue - not functioning

Hi,

 

First of all, completely uninstall itunes and when done, restart the notebook.

 

Next, run the automated fixit from Microsoft on the link below.

 

Windows 7

 

Vista

 

Check if the drive is now working.

 

If it still doesn't work, click the Start Menu, open All Programs, open Accessories, right click the Command Prompt and select 'Run as Administrator'.  In to the prompt type the following command and hit enter.

 

sfc /scannow                 ( note that there is a space between sfc and the / )

 

Let the process complete, then type exit and hit enter. 

 

Next, click the Start Menu, open the Control Panel and click on Device Manager.  Next click to open DVD/CD-ROM Drives.  Right click the drive and select uninstall.  Do not delete drivers if asked.  When the device has uninstalled click on the 'Scan for Hardware Changes' icon ( usually just below Help on the toolbar ).  Let windows reinstall the drive and see if it now works.



Regards,

 

DP-K

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Honor Student
Tbab
Posts: 2
Member Since: ‎02-05-2012
Message 3 of 5 (2,804 Views)

Re: hp BD ROM BC-5550H SATA CdRom Device - issue - not functioning

all steps taken. scan identified no irregularities.  Still get the same error:

 

A driver (service) for this device has been disabled.  An alternate driver may be providing this functionality. (Code 32)

Provost
DavidPK
Posts: 30,724
Member Since: ‎09-24-2010
Message 4 of 5 (2,803 Views)

Re: hp BD ROM BC-5550H SATA CdRom Device - issue - not functioning

Hi,

 

This error is very often caused by other software conflicting with the CD/DVD driver supplied by Windows.

 

Did itunes uninstall Ok?

 

Can you let me know if you have any other CD/DVD burning software installed on the notebook - ie Nero, Roxio,  etc.

 

Regards,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Microsoft MVP - Microsoft Windows Expert - Consumer

Honor Student
destinie_6ca
Posts: 3
Member Since: ‎01-26-2013
Message 5 of 5 (1,858 Views)

Re: hp BD ROM BC-5550H SATA CdRom Device - issue - not functioning

I just started to get this error....

 

Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)

 

On the device status of the hp BD ROM.

 

Have tried Microsoft fixit

Have tried uninstall and reinstall

 

Nothing seems to make a difference.

 

 

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