hp CDDVDW SU-208BB driver not working hp envy m4 notebook pc (1876 Views)
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Honor Student
jiq1z
Posts: 2
Registered: ‎04-24-2013
Message 1 of 5 (1,876 Views)

hp CDDVDW SU-208BB driver not working hp envy m4 notebook pc

i have a message in my device status that:Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)..even anytime i try to upgrade the device driver

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Paul_Tikkanen
Posts: 35,882
Registered: ‎07-13-2010
Message 2 of 5 (1,870 Views)

Re: hp CDDVDW SU-208BB driver not working hp envy m4 notebook pc

Hi:

 

Please see if the MS fix it tool will work for you.

 

http://support.microsoft.com/kb/982116

 

If the auto fix doesn't work try the manual fix by reading further down the page and click to expand the section labeled "Let Me Fix it Myself."

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erico
Posts: 23,338
Registered: ‎01-07-2009
Message 3 of 5 (1,867 Views)

Re: hp CDDVDW SU-208BB driver not working hp envy m4 notebook pc

Have you tried the Microsoft Automatic Fixit utilty for CD\DVD issues to see if will resolve your issue?

 

Was Windows 8 the original OS?

 

Is your notebook still i warranty? Warranty status check

 

Best regards,

erico



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Honor Student
jiq1z
Posts: 2
Registered: ‎04-24-2013
Message 4 of 5 (1,852 Views)

Re: hp CDDVDW SU-208BB driver not working hp envy m4 notebook pc

the ms fix it tool gave me a message that we're sorry,but this troubleshooter is not compatible with your current system's configuration..
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erico
Posts: 23,338
Registered: ‎01-07-2009
Message 5 of 5 (1,840 Views)

Re: hp CDDVDW SU-208BB driver not working hp envy m4 notebook pc

[ Edited ]

What are the answers to my other questions?

 

Best regards,

erico



****If my suggestion was helpful, you can say thanks by clicking on the purple thumbs up icon in the lower left corner of a post ***

****Please click on the Accept As Solution button if my suggestion resolves the issue you were having****
****I am a volunteer, I don't work for HP****


Microsoft MVP - Microsoft Windows Expert - Consumer

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