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Honor Student
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Member Since: ‎04-24-2013
Message 1 of 5 (6,983 Views)

hp CDDVDW SU-208BB driver not working hp envy m4 notebook pc

i have a message in my device status that:Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)..even anytime i try to upgrade the device driver

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Provost
Posts: 65,473
Member Since: ‎07-13-2010
Message 2 of 5 (6,977 Views)

Re: hp CDDVDW SU-208BB driver not working hp envy m4 notebook pc

Hi:

 

Please see if the MS fix it tool will work for you.

 

http://support.microsoft.com/kb/982116

 

If the auto fix doesn't work try the manual fix by reading further down the page and click to expand the section labeled "Let Me Fix it Myself."

Provost
Posts: 34,876
Member Since: ‎01-07-2009
Message 3 of 5 (6,974 Views)

Re: hp CDDVDW SU-208BB driver not working hp envy m4 notebook pc

Have you tried the Microsoft Automatic Fixit utilty for CD\DVD issues to see if will resolve your issue?

 

Was Windows 8 the original OS?

 

Is your notebook still i warranty? Warranty status check

 

Best regards,

erico

****Please click on Accept As Solution if a suggestion solves your problem or answers your question. Doing that will help others facing the same problem to find a solution easily when they search online ****

2015 Microsoft MVP - Windows Experience

Honor Student
Posts: 2
Member Since: ‎04-24-2013
Message 4 of 5 (6,959 Views)

Re: hp CDDVDW SU-208BB driver not working hp envy m4 notebook pc

the ms fix it tool gave me a message that we're sorry,but this troubleshooter is not compatible with your current system's configuration..
Provost
Posts: 34,876
Member Since: ‎01-07-2009
Message 5 of 5 (6,947 Views)

Re: hp CDDVDW SU-208BB driver not working hp envy m4 notebook pc

[ Edited ]

What are the answers to my other questions?

 

Best regards,

erico

****Please click on Accept As Solution if a suggestion solves your problem or answers your question. Doing that will help others facing the same problem to find a solution easily when they search online ****

2015 Microsoft MVP - Windows Experience

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