• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
HP Recommended

my hp DVDRAM GT31L ATA Device has stopped working tried to reinstall driver using the device manager but it does not install it says windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (code 19)

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

try this

 

 

1. Click Start and then click All Programs.

 

2. Click Accessories, and then click Run.

 

3. Type regedit, and then click OK.

 

If you are prompted for an administrator password or for a confirmation, type the password, or click Allow.

 

4. In the navigation pane, locate and then click the following registry sub key:

 

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

 

5. In the right pane, click Upper Filters.

Note You may also see an UpperFilters.bak registry entry. You do not have to remove that entry. Click Upper Filters only. If you do not see the Upper Filters registry entry, you still might have to remove the Lower Filters registry entry. To do this, go to step 8.

 

6. On the Edit menu, click Delete.

 

7. When you are prompted to confirm the deletion, click yes.

 

8. In the right pane, click Lower Filters.

9. On the Edit menu, click Delete.

 

10. When you are prompted to confirm the deletion, click Yes.

 

11. Exit Registry Editor.

 

12. Restart the computer.

||
//Click on Kudos if my reply was helpful and answered your question//

||-If my answer solved the problem please mark the topic as the accepted solution-||

View solution in original post

24 REPLIES 24
HP Recommended

try this

 

 

1. Click Start and then click All Programs.

 

2. Click Accessories, and then click Run.

 

3. Type regedit, and then click OK.

 

If you are prompted for an administrator password or for a confirmation, type the password, or click Allow.

 

4. In the navigation pane, locate and then click the following registry sub key:

 

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

 

5. In the right pane, click Upper Filters.

Note You may also see an UpperFilters.bak registry entry. You do not have to remove that entry. Click Upper Filters only. If you do not see the Upper Filters registry entry, you still might have to remove the Lower Filters registry entry. To do this, go to step 8.

 

6. On the Edit menu, click Delete.

 

7. When you are prompted to confirm the deletion, click yes.

 

8. In the right pane, click Lower Filters.

9. On the Edit menu, click Delete.

 

10. When you are prompted to confirm the deletion, click Yes.

 

11. Exit Registry Editor.

 

12. Restart the computer.

||
//Click on Kudos if my reply was helpful and answered your question//

||-If my answer solved the problem please mark the topic as the accepted solution-||
HP Recommended

Microsoft Fixit will do all those steps automatically. Just open the link and click Run Now:
http://support.microsoft.com/mats/cd_dvd_drive_problems/en-us

I am an HP employee.

Regards,
Vidya

Make it easier for other people to find solutions, by marking my answer “Accept as Solution” if it solves your problem.

***Click on "Thumbs up" button to the bottom right side of my post to say thanks!***
HP Recommended

Thanku so much my DVDRAM is now working

HP Recommended

I have been working on this problem now for several hours and did the Microsoft Mr. Fix it along with numerous other suggestions but Pankay, you solved it with your detailed instructions.  It is much appreciated!!!!!!

HP Recommended

pankay,

Thanks for the instructions here. It solved the problem of my hp dvdram GT31l.

HP Recommended

i need this driver

HP Recommended
Hey Tony,

The easiest way to resolve this is to use Microsoft Fixit. Here is the link: http://goo.gl/mmKWz

I could give you all the long instructions but it is much easier to use Fixit.

Hope this helps!
Sean
-------------How do I give Kudos? | How do I mark a post as Solved? --------------------------------------------------------
HP Recommended

Pankay's solution resolved the problem for me.  Thanks!

HP Recommended

you are AWESOME.  HP fixes did nothing to resolve the problem.  You need to start your own company if HP didn't give you a big fat promotion on this one!

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.